Cambridge Savings Bank 1374 Massachusetts Avenue, Cambridge, MA 02138

"Have had an account here for... hmm, probably (including joint accounts with my parents) my entire life? 30 or so years? I felt pretty whatever about them for a while, but there were 2 reasons for this rating: 1. At one point they re-ordered transactions in my account in order to incur the maximum overdraft. I had one large transaction and many small transactions that happened from the same merchant, but were days apart - and contrary to the order in which they came in/were processed, they made it so that the largest transaction hit first, putting me $10 in the negative, then the 6 smaller transactions (all $5-10) after, so I incurred $35 * 6 overdraft fees. Known as "debit resequencing". 2. After that incident, I pared down my usage of this bank, but still used it for convenience. Recently, I had the account negative by exactly $1.69. Before being able to ACH that amount to get it to 0 and call them to close it, they closed it with no notification, and I just found myself locked out of my account, probably deleted. Cool! Don't ever bank here. Horrible rates on every product, horrible management."

"I have been a CSB customer for over 30 years and have always appreciated the friendly, personal and helpful attention I receive!"

"I had a relationship with Cambridge Savings Bank for the past 10 years or so. Before I started moving my money away I had over $500k in deposits across my accounts. For basic checking and savings activities they are okay, but otherwise bureaucratic, inefficient, outdated, and incompetent. I had to switch all of my business banking to different banks that offered modern and reasonable service because I couldn't operate them in a normal manner with what CSB was giving me. I largely moved my personal banking away after an unpleasant experience with the local branch manager. The final straw on my personal accounts was a decision that they wouldn't complete a wire transfer to a "digital currencies" business. Should change the name to soviet russia savings bank, because it more accurately describes the level of ineptitude and meddling."

"We have conducted a study to see how the bank tellers are treating the minorities. This bank was one of the worst in the city. They have interrogated and discriminated the international students. Especially Ethan is the worst bank teller has been ever seen in this perspective. BE AWARE. Do NOT OPEN AN ACCOUNT in this hostile bank. If you have an account, close it as soon as possible."

"I went straight to CSB when I arrived in Cambridge from the UK to set up a student account. I was going to go to Bank of America but I checked out CSB first because of the good reviews and I'm so glad I did. The staff were extremely friendly and helpful. They even made me a coffee while we set up the account. I left with an account open, a working debit card, and online banking ready to use. The nicest experience I've ever had in a bank!"