East Cambridge Savings Bank

"Nice bank employees, a little hard to hear them because of the clear screen. Very cooperative and patient."

"Not a good bank. In the years since I've been with them there have been numerous problems. Whether it's bad customer service, freezing my account when I travel ANYWHERE (including Canada and other states), not working at airport atm's, etc.... Last Friday May 26th I had a horrible experience at their Highland Ave. location. Tianna one of their tellers was smugly cruel in her repetitions of meaningless corporate speech. When I wanted to speak to a manager she brought one over and told him I wanted to complain about her in such a smug self satisfied way that made it clear there were going to be no repercussions for her behavior. The issue in question was trying to withdraw $40 from my account because the atm wasn't working. I did not have ID on me, I did have my SS card and my bank card on me. I could've told her my pin or my online banking info (she didn't ask), instead she told me that she didn't feel comfortable giving me money, she said my signature didn't match (which is insane because it's the same signature). She told me that I could simply wait until the atm was fixed. It wasn't the fact that she refused my request based on bogus claims. It was the way she spoke to me, the way she made it clear that she had nothing but contempt for me and was laughing at my distress. I left the bank, called my husband and proceeded to start crying. In the time since I've gone ahead and opened an account with a different bank. Once my new bank card arrives, I will be closing my account with ecsb."

"I have used this bank for over 30 years. My parents used it, my siblings use it, and many friends use it. I have always been treated with courtesy. I love the on line banking (just wish I could transfer from my passbook savings to my checking), and on the rare occasions that I have had to contact the call center, they've always been very helpful. I would not hesitate to recommend ECSB."

"Let me first start by saying, this is only the second Google review ever written by me but I really wanted to add my two cents here. I opened an account with ECSB recently only because the business for which I was working used them & thought it would be easier to set up direct deposit. The woman with whom I dealt in the Medford branch(I'm embarrassed to say I don't remember her name)was awesome & treated me as though I was depositing six figures, which unfortunately wasn't the case. To be honest, I'm probably a customer that cost them money to have but you definitely wouldn't think it whenever I go in there(I use the Woburn branch now). I'm sure the "unflattering" Google reviews on here aren't fabricated but they definitely don't warrant one from me."

"I’ve been in business for 45 years I have never dealt with a more professional bank and I’ve dealt with them all. They are always polite they are always professional anytime I’ve had a problem, and the problems have always been just a misunderstanding by them sometimes or by me usually. I know it’s easy to hate Banks, There are quite a few I don’t like but If your looking for a professional bank you should check this one out"