Eastern Bank
112 Market Street, Lynn, Massachusetts, United States
About the Eastern Bank
Eastern Bank is a trusted financial institution located at 112 Market Street in Lynn, Massachusetts. As a full-service bank, Eastern Bank offers a wide range of financial services including personal and business banking, loans, mortgages, and investment options. With a strong commitment to serving the community, Eastern Bank is dedicated to providing exceptional customer service and helping individuals and businesses achieve their financial goals. Visit Eastern Bank's convenient location to access their ATM services and experience the difference of banking with a trusted institution.
Photos of Eastern Bank
112 Market St, Lynn, MA 01901, United States
Opening hours of Eastern Bank
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 16:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Eastern Bank
"This bank has no heart. I don’t understand now u guys are talking the 100$ deposit now to wait for my funds to be in. I GET PAID FRIDAY NOT MONDAY. I GOT BILLS AND STUFF TO PAY. NOW TO LOOK FOR ANOTHER BANK LIKE WHY U GUYS PLAY AROUND WOTH OUR MONEY."
"DO NOT DO BUSINESS WITH THIS BANK! I have had an open dispute about a fraudulent charge since July. I have received multiple letters and emails from Eastern asking for additional information, but the information I am asked for was the information I provided during the opening of my dispute. At one point, I went into an Eastern Branch, had the customer service rep explain to me what was needed, provided the needed documents to him, and literally watched him scan and upload the documentation to my case. However, I still get correspondence from Eastern asking for the same information with no resolution in sight. After several phone calls, I was able to ascertain that the information they needed was NOT the information they were asking for, but a separate document, an itemized receipt showing the incorrect total. The entire basis of my complaint was that the vendor did NOT provide an itemized receipt justifying overcharges. When I asked how I can provide documentation that has never existed, Eastern's response was simply that they can't file a dispute. I had already provided documentation to them proving there was an unexplained difference between quoted price and what they charged, but Eastern did not care. They knowingly and actively assisted a vendor in committing fraud against me."
"Horrible treatment for commercial lending. No help through COVID when my business was shut down then my interest rate increased but was not reflected on my statement for 4 MONTHS but somehow I was supposed to imagine the correct amount to pay?? I'm giving two stars because the Sr. VP I had was horrible but she went on vacation and I had another Sr. VP who was decent so maybe I just was just unlucky!"
"ZERO STAR!! “I have always gotten excellence customer service, particularly from customer support, in person and by phone.” NOT ANYMORE. I’m closing my account after 10 years after the assistant branch mgr accused me last week of attempted fraud. I only recently discovered 5 years worth of fraudulent charges from my checking account to the same vendor. No excuse for treating customers like criminals & not showing some empathy or helping, no apology, nothing. I’d be better off keeping my money under my mattress."
"Had a tiny heating loan that was autopay. Covid hits and they stopped sending notices and there was an issue with the autopay I did not see. Branches closed and phones swamped. Found out, Fixed it. 30 year customer and they reported to credit. Called tried to sort it out and got canned response, I would stay away. Since the change in ownership this Bank is not the same."
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