OneLocal Bank,

11 Central St, Norwood, MA 02062, United States

"I would like to see my deposit that is pending show up the night before as it did before. As for the staff I have had numerous problems since the merger but everything was handled professionally"

"I’m very happy with the service that I received at the bank. The tellers are very knowledgeable and they worked swiftly to complete the task and customer service is a plus."

"I have always found the workers at this bank to be caring and professional, and I want to applaud the workers for how they handled a situation today. There was another customer in the lobby, and he was very rude to the workers. He was going to have to wait a few days until a hold was lifted on his check. The workers did a great job de-escalating the situation because I know I would have lost it."

"Closed account. I had 2 conversations with 2 separate people at this bank. Asked the process to make a large purchase using my debit. ie do I call just prior to to life any max amt to charge, let them know ahead of time? Well each conversation I was told I had to tell them exactly what purchase was for and then and only then it would’ve brought to the manager and the manager would let me know if my purchase was going to be cleared. Mind you, this is money is in my own account. It is not a loan. i had to clarify each time I called that what they are saying is- it was up to the manager to give permission to use my money from my account? Each time I was told yes. A firm yes. I told them I would be removing my money as no one will have to give me permission to use my Own money. After the second call, within 5mins the manager called to apologize for the calls as she overheard them and acknowledged they were unprofessional and not ok. I said it was too late and took my money out a few days later. I find it sad that either staff isn’t trained properly or they don’t care. I think probably both."

"In my family, we all have accounts at Norwood Bank. The people on their staff have always been friendly, responsive, competent, courteous and service oriented. The organization as a whole also does a great deal in support of the broader community. It is always easy to find an actual person to meet in person or to speak by phone. I always get the sense that people there know what they are doing and they are glad to be helpful. I highly recommend Norwood Bank and have been a loyal customer for 25 years or so."