Homefield Credit Union 86 Worcester Street, Grafton, MA 01536

"I spoke with Donna about an auto loan and she was extremely friendly and helpful, she spent a lot of time answering all my questions while offering advice for the loan process - what a great representation of a positive member experience at Homefield Credit Union. Thank you Donna and everyone else I spoke with for all of your help."

"I want to give a shout out to Homefield Credit Union's updated website and mobile app. Having both the web page and mobile app with the same look and feel is definitely a plus. As Treasure of Grafton Lions Charities, I am especially happy with the new mobile check deposit feature. Well done Homefield Credit Union!"

"My husband and I have been members of this bank since before 2000 and over the past 5 years this bank’s service has been steadily declining. We have a mortgage through them and a couple years ago they failed to pay my homeowners insurance, which they insisted they had to control. They then failed to pay my real estate taxes!! I got some great excuses for this followed by a woman telling me I needed to add money to my escrow account, which didn’t make any sense at all. Now with their new online banking it has been a show and a half!!! I can’t see the accounts I could before and the customer service reps were incredibly rude except for one, Max, who was extremely nice and helpful. ---Update-- I was able to speak with a bank manager today, Tanya Burke, who was extremely helpful and was able to explain in more detail as well as correct some things for me. I do hate that I had to do all of this and spend this much time to get this clarification, but I am extremely grateful that she took the time to sit and talk with me today. Thank you for you help."

"I've been a member with Homefield for a very long time. They truly are a great team of people who want to help you succeed, Great Job! Full disclosure, I met my best friend and wife here as well."

"I would rather give -5. One of the worst experience. I'm really disappointed with my experience at this credit union. To be honest, I wouldn't recommend them to anyone. It seems they weren't very organized with scheduling appointments. They gave me an appointment on a Saturday, even though they knew there wouldn't be an underwriter available. When I arrived, they said they didn't receive my email confirmation, and suggested it may have gone to spam, instead of acknowledging they missed it.They clearly have no respect for their customers' time. I had driven more than an hour for the appointment, only to find out there was no appointment and Ken was on leave. Christopher Lola and Kenneth Lewis were the two representatives I dealt with, and I didn't find them to be very helpful. Overall, it was a very frustrating experience. I'd strongly advise you to stay far away from HCU."