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Merrimack Valley Credit Union
500 Merrimack Street, Lawrence, Massachusetts, United States
About the Merrimack Valley Credit Union
Merrimack Valley Credit Union is a trusted financial institution located at 500 Merrimack Street in Lawrence, Massachusetts. As a full-service credit union, we offer a wide range of financial products and services to meet our members' needs. Our convenient location and ATMs make it easy for members to access their accounts and manage their finances. Whether you're looking for a loan, savings account, or simply need assistance with your banking needs, our friendly staff is here to help. Join us today and experience the benefits of being a member of Merrimack Valley Credit Union.
Photos of Merrimack Valley Credit Union
500 Merrimack St, Lawrence, MA 01843, United States
Opening hours of Merrimack Valley Credit Union
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 18:00
Friday:
08:30 - 18:00
Saturday:
08:30 - 13:00
Sunday:
Day off
Reviews of Merrimack Valley Credit Union
"The drive thru says open on line and at the drive thru but no one is here. I put my deposit with my license in the air tub base on the open sign on the drive thru and all the online posts say the drive thru opens at 8am. Now I have to sit and wait for someone to get here"
"This organization does not deserve a cent of your money or a second of your consideration for banking needs. Merrimack Valley Credit Union knew about and help facilitate billing fraud against me. They do not value you a s acustomer and will be completely flippant with any communication you have with them, even when they are (barely) pretending to listen to your claims. The subsidiary they just purchased, RTN Federal Credit Union, knowingly and vindictively reported factually incorrect information about my loan payment status to credit bureaus. They have lied to me through multiple lines of communication regarding the nature of the information they are reporting,who and when I filed disputes, and made other claims that are completely at odds with reality. I communicated this to both RTN and Merrimack Valley Credit Union and both organizations blew me off. RTN at least made the token attempt to lie directly to my face. Merrimack Valley Credit Union did not even choose to dignify me with a response to the serious allegations of fraud being perpetrated against me. They did not bother responding because Merrimack Valley Credit Union explicitly and tacitly endorses perpetrating fraud against their customer base in order to squeeze additional surcharges that they have no right to and did not earn. This company will not make any attempt to correct their malicious and duplicitous actions. However, if you question anything they do, you can trust that that they will use the full weight of their (unwarranted) protections as a financial institution to vindictively harm you and lie to credit bureaus, the NCUA, and other organizations in order to punish you. Their subsidiary, RTN, has actually resorted to fabricating communications that they had never sent me in order to mislead the NCUA. Merrimack Valley, through their negligence and inaction, explicitly endorses this behavior. Do not do business with this organization. there are plenty of other credit unions in the area. The corrupt and illegal business practices exploited by this disgusting organization are so brazen and low that it would make other legacy Financial Institutions blush. I am happy to provide proof to anyone who asks for it."
"Terrible customer service. Waited almost an hour for a debit card and had to pay $5 to have it printed. I do not have the tendency of losing my card and don’t even remember the last time I went in for a card replacement. I don’t really see any benefit of banking with this bank. It’s a hassle to cancel a stolen debit card on their app, branches close early and so does their customer service line. The representative didn’t even apologize for the wait and interrupted me while I was talking. I also called the customer service line and they were just as unhelpful so I’m assuming it’s the culture of the bank/credit union."
"I am so impressed with the customer service that I get every single time I have to interact with this bank. I just had to get help undoing something I messed up, and the woman who took care of me was not only efficient (I went expecting a long, frustrating experience), but lovely to interact with. And I have this feeling every single time I go to this branch: "Wow, that was great!" I am such a stickler for good customer service (well, I suppose, who isn't?), but it's something I pay a lot of attention to - and, in my experience, this bank has that nailed."
"I took a trip to this branch 3 days ago to close my account with them because I wasn't too happy with the level of service that I was getting in the past 3 years as a customer. But I was lucky enough to meet Wanda and she went above and beyond to make sure that I was taking care of and put a smile on my face, as far as I am concerned she should be the manager for that branch. Not only she changed my whole prospective about the credit union, but more importantly being in the retail industry around here for over 33 years. So, I can certainly appreciate a great service because that's what I preach to my employees on a daily basis. So Wanda, thumbs up and thanks for all the help!"
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