Merrimack Valley Credit Union

"I been a member almost 30 years! I belong to the credit score monitor and get offers monthly. I got a refinance offer to cut my interest in just about half and save $4800 off my loan I have with capital one on a 62 month refinance.i click apply now on the offer and click refinance it goes goes to a new loan department and the offer goes to way off what they offer.it makes the $384 Merrimack offers for my monthly payment to over $500 about $100 more then I am paying on my current loan. Don't make offers and not come close to honoring them. Bait and switch in my eyes. Thank God I didn't complete to get dinged on my credit score as well."

"Love this bank, everything seems transparent I’ve been a member for over five years."

"Bank is great never had any major issues. But I need a bank statement and it is time sensitive. They will not release it and the lady I spoke with online was very rude about it."

"I had a challenging experience with customer service. However, it was quickly and effectively resolved with MVCU. I appreciated the hospitality, curtesy, and professionalism in which the staff presented. I came to the bank with no credit history and through many services MVCU provided, I now have with excellent credit."

"These guys are total morons, I made an account two months ago in August and ordered a debit card. Guy tells me it'll come in the mail. Two months go by and I get nothing. I go to the bank to see whats up. Someone else is somehow able to print me a debit card and says give it an hour and then you'll be fine. Great! WRONG. The card got declined at the next 5 places I went and wouldn't work online. Then after being on hold for however long today I was told i have to activate it at an ATM. Is it these people's first day or something?? Should be day one stuff here but they just can't get it right. Great service, dumb people"