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Merrimack Valley Credit Union
2 Water Street, Haverhill, Massachusetts, United States
About the Merrimack Valley Credit Union
Merrimack Valley Credit Union is a trusted financial institution located at 2 Water Street in Haverhill, Massachusetts. As a credit union, we are dedicated to providing personalized financial services to our members, helping them achieve their financial goals and dreams. With a focus on community and member satisfaction, we offer a wide range of financial products and services, including savings accounts, loans, and online banking options. Visit us today to experience the difference of banking with a credit union that truly cares about its members.
Photos of Merrimack Valley Credit Union
2 Water St, Haverhill, MA 01830, United States
Opening hours of Merrimack Valley Credit Union
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 18:00
Friday:
08:30 - 18:00
Saturday:
08:30 - 13:00
Sunday:
Day off
Reviews of Merrimack Valley Credit Union
"I figured going to my bank to get a debt consolidation loan would be a good idea. Boy was I wrong. Originally when I called I was told by the rep that loans were around 10% which is decent for this type of loan. Finally after requesting documents for 3 weeks straight, not returning my calls and ONLY communicating via email, the offer I received was dismal. 16.9% interest on 25k would take longer to pay back than to just make my monthly minimum cc payments. Extremely misleading and I will not be banking with MCVU moving forward."
"I recently came to Merrimack Valley credit union to refinance my auto loan and was paired up with Wanda. Wanda is one of the nicest and most helpful people I’ve ever met. She was so patient and kind while explaining to me everything I needed to know about refinancing. I would 10 out of 10 recommend coming to this location to work with Wanda. She’s the best!!"
"After years as a member it's time to leave. This CU has degraded in my opinion. They are not as competitive and have added fees, even to paying off loans online etc. Flags are popping up so time to close out and move on."
"I needed to go to the Haverhill MA location to deposit money, and drop off my mother's death certificate. She passed away on New Year's Eve. I made my transaction with the teller, and told her about my mom. She told me that the lady sitting in the office would help me. I walked into her office, she looked at me annoyed, told her who I was, and what I needed to do. She grab the death cert from me to make a copy, she storms off, and a few minutes later came back. She then tells me that I have 90 days to close this account. I tell her that I was not sure if her estate will be settled in 90 days. Its a joint accoint, and after 90 days it should just flip into my name. She said, its not your account, its your mother's, and she is dead. No amount of tranning can fix this issue. I plan on calling the manager of this branch. This person needs to be fired. I will not wait the 90 days, after all checks clear, I am closing this account. I will never do business with Merrimack Vally Credit Union again."
"I went there for a notary ! To put my child into school, I had to get the proper papers signed! One of the branch managers completely ignored us when we came in, didn’t ask us if we needed help, but one of the tellers did say hello and asked if we needed help so she was good! Then she tells us to take a seat and that someone will be right with us…we wait for 5-7 minutes at that…the bank lady then walks towards the back and says “ can I help you” in a very rude tone of voice, as if she was bothered! So I explained what I needed and her reply was “oh ok” and she just walked into her office and didn’t tell us to follow or nothing she just pointed her face…then I hand her the document I need notarized and she starts to personally question me but in a way that seemed discriminative… then she tries to tell me that I have to be a member in order to get it notarized through them, so I said okay expecting her to hand the paper back and we leave… NO! She held the paper for another 7 minutes and continued to ask questions that were none of her business!! She spoke to us as if we were trying to get one over on her, or lie to her, how do you make that assumption right off the back? That’s called being discriminated against! She judged us off appearance ! She then recommended the city clerk , so I said okay bye have a good day. Went to the clerk she didn’t have any issue at all notarizing it for me, all she asked was who’s the landlord, had the landlord sign show ID and then swear on oath and that’s it !!!! Simple took less then 3 minutes and great customer service at the city clerk! This bank is filled with Ignorance ! I would never go back with the way I was treated"
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