Service Credit Union

"I've only had good experience with Service Credit Union. The staff has always been pleasant. I have been to numerous branches statewide. Their employees have always been nice. As someone who goes to SCU branches often to assist their customers with their loans, I only have good things to say. I am most frequently in Portsmouth, NH, at the Lafayette Rd branch, but they've always been great and very respectful at all locations in my experience."

"I am somewhat surprised to see negative ratings for the Bedford branch. I have never had anything but positive experiences here. The staff is super friendly, helpful, and accommodating with nearly any request. The difference between credit unions and Banks is that banks have customers, credit unions have members, and this Branch always makes you feel like a valued member."

"Awful experience at the Bedford branch, the customer service is horrendous. The teller I got that day, Lesley Forde Conway, was beyond rude and awful. We went in on 8/27/22 to apply for a car loan and will never go back."

"46 people in the customer service phone queue and a very long wait. I don't think it is reasonable to expect customers to wait 40 minutes to 1 hour to ask questions over the phone. Coming to a branch is no always an option. Also, I established a small account while doing business with SCU and I just saw $50 removed from my account at once for "inactive account fee". I am aware of the fee schedule so please don't bother posting it. I have received no communication from SCU asking me to do more of my banking business with them nor any type of friendly reminder that the once per month fee ($10 per month after 12 months) fee would be charged in a lump sum. Feels a little like being swindled."

"I believe that there are no confidential workers at SCU for my auto loan, my transaction never happen for my car when I had the money for it, I spoke on the phone and thought everything went well and nothing was applied even with the number they sent to me in the mail, I was told that I would get a transaction email and nothing, gave the correct information for both accounts and they said I'm 29 days past due, I'm just waiting until my auto loan can go back with my credit union. I can't believe what terrible service I've gotten with them just for them to fraudulently take my money and have no record of it"