Everything But Water,

1245 Worcester St, Natick, MA 01760, United States

"Everything But Water totally pulled through for me today when I needed a last-minute swimming suit for a swim with my friends! The lady who helped me this morning deserves an extra special shoutout (I forgot to ask her name but she has dark hair and piercings including an industrial and nostril, lol I'm sorry for the long identification but I want to make sure she gets credit for her amazingness)! She was incredibly kind while helping me find exactly what I needed. What impressed me the most was actually how she handled a technical difficulty with the cash register, where it randomly stopped working when I was about to check out. Since she was the only one working the storefront, she basically had to fix it herself by climbing under the register and reconnecting a bunch of wires with just a bit of over-the-phone guidance from tech support. In what I'm sure was a very stressful situation, she kept her cool and patience for nearly half an hour as she troubleshooted the issue, and she was super apologetic to me about it even though it wasn't even her fault. She also mentioned that she was only a few days into this job, making her professionalism even more astounding because if I were in her shoes I might've panicked! Thanks to her persistence, the register was fixed and I walked out of the store with the cutest swimsuit I've ever worn. All in all a 10/10 experience, with an associate who was a ray of sunshine!"

"Excellent customer service, great management, and a great selection of swimwear here! Highly recommend this location!"

"Absolutely awful. The lady working there was so rude. (Blonde lady in the Natick mall). I was desperate for a bathing suit and this was the only store that had any during the winter months, but I was so disgusted by how rude she was that I decided not to buy one from her. Terrible customer service. I was the only person in the entire store. Instead of helping me, she took a few phone calls. I clearly was searching for a bathing suit and at one point she paused her phone call to scold me and told me me to stop looking through drawers (probably because she didn’t want to fold all of it afterwards). I left immediately. The bathing suits looked decent but way overpriced for what you’re getting."

"I ordered two items online. One of the items was shipped from this store. When I opened the package it was clear based on the odor that the item was worn. Therefore I immediately took the dress to be returned. At the register the manager acknowledged the smell but did not apologize. She proceeded to say maybe the scent was from the person who packaged it. Which is ridiculous"

"Great selection of swimsuits. The helpful assistant chose a large selection for me to try. Everything was the right size, and she chose the best looking one for me. I thought the prices were moderate (around $125 for a lot of the one pieces). I would have been overwhelmed without the assistance and would've probably ended up with nothing. Lisa E was wonderful at picking suits most suitable for my shape. They also have great lighting in the fitting room. Awesome experience for an activity that is not always great."