Urban Express LLC

"Did not show up within the delivery window. Called a hour and a half after. Did not give a 30 minute heads up before they were coming (only gave a 10 min warning). Peloton was not delivered because I had other obligations. After that, no one reached out to find a time that works best for me to redeliver. Poor poor customer service overall."

"Stephanie is the most unhelpful customer service representative I have ever encountered. I do NOT recommend their services for delivery. The drivers lied about being outside my house as I am waiting on the deck for them. Stephanie had audacity to hang up multiple times and claim to “call back”, but after 5pm, she was no longer available. Macy’s should immediately cease their business relationship with this outfit. I canceled my order with Macy’s because of this encounter. Do NOT use this business for delivery services EVER."

"This place is ridiculous, came by 2 different times, and just left my washer and dryer outside of the house, cuz they were too lazy to take down the door, and deliver my appliances inside the house. They are not willing to install the washer, with the excuse of the dryer is in the way, and they are not licensed to touch or install the dryer. I have been calling RXO 20 times over last week, and finnally they assigned a professional third party team came over and was about to install both for me, but they found out the washer and dryer are both damaged, which could possibly caused by RXO during delivery. Called RXO multiple times today, and seems like they recognized my number or something, and didn't even pick up my calls. If you are buying appliances from Samsung, just think twice, cuz Samsung use RXO for delivery company, and this RXO company is a JOKE. And I need to pay the third party for installation fee $470 dollars, Samsung or RXO company didn't even inform me about this fee. I thought it was covered."

"The other reviews had me concerned. Shouldn't I have bought IKEA cabinets online? Did I make a mistake?? Fortunantly, the experience wasn't bad. I got a call to confirm the delivery the day before and the driver called me when he was about 15 minutes away from my condo, and he was within the 4 hour window of 10 am - 2 pm. I think they came at 12:30. Two guys delivered - they were friendly and to the point. In and out. I ordered 20 cabinets and a few other things. Hard to do an inventory of that much merchandise but I'll go through it all tonight and tomorrow and call IKEA within the 48 hour window if anything is missing."

"Both Ikea and Urban express are equally responsible. First delivery was delayed by a week, ikeas fault. Then on the next delivery day. The delivery company never showed, they said the waited in front of my house for 15 minutes. When I called they said they had come and waited. Impossible I was home. Their response call Ikea and reschedule. So basically after being called a liar and being told and I quote "you want me to believe you over my employee" I called Ikea in hopes they could help. HA! Basically said I would have to reschedule. So I cancelled my entire order=several thousands of dollars. And neither company seemed to care. Do not buy Ikea, do not use home delivery, do not use this company for anything! This company functions on getting paid then doing nothing. Check out other reviews on yelp. Horrible terrible the worst."