Peter Pan Bus Lines

"got my luggage stolen and they didn’t even respond to my email. Stolen around UMass, Amherst. Will not be riding with them anymore for this big inconvenience"

"The best service I ever received. The only thing that I would like is for the busses run earlier and more late. Other than that Pvta is the best!@"

"Easy connections. Friendly, professional drivers. Difficult passengers who don't listen to requests about long phone calls. Need ensure the electrical outlets and/or relays to charge digital devices are in working order. Add space between seats -- too cramped."

"I’ve been here twice nothing but wonderful service great people drivers are amazing!!! I use Peter Pan for all my travel needs they always do such a wonderful job ! Keep up the amazing work you do Peter Pan !"

"Bus line was on time both ways, from Springfield to Boston and from Boston to Springfield, even arriving a few minutes ahead of destination outbound and left on time. Both drivers were courteous. The interior of each bus was clean although I did not check out inboard facilities. Did not rate complete 5 stars as electrical outlet was not working on in going bus and while clean, outgoing bus had a funny smell like old fast food. Support staff at both terminals were helpful, the Springfield location extremely so as I had trouble with my e-ticket and she opened up early to print out manual tickets for me. I also had reason to call their 800 number and the rep I spoke to was also very helpful, professional and polite. The way I was treated by the Peter Pan employees would be the number one reason I would recommend riding with them. They have a great staff!"