Shore Taxi & Yellow Cab

"They always come on time and it’s always a smooth ride!!"

"Always 15 minutes late picking me up in the morning and consistantly late driving me home in the afternoon. Usually more than a half an hour or more. On more than several occasions have been over an hour late with no text or call. Plan on using another transportation company!"

"I use shore taxi often, they are a good company. Courteous, on time.They do a good job."

"The lady dispatcher for this company displays the worst customer service you’ll ever deal with in life. have tried numerous times to give this place business, but never will I again. The only reason this company survives is because they have contracts with the state for elderly people, so we need to do something to make sure they can no longer get the contracts. Companies like this do not deserve our money and our gracious attitudes, whatever happened to good old fashion customer service. The lady dispatcher will never mention how long it will be and if you call back after 20 minutes of waiting, she then gets aggravated with a very mean tone. Also I have tried to be very nice about it, but this lady should not be working in a customer service job."

"Unfortunately, I used their service on a regular and the girl dispatcher has never let me down. But Thursday night? I called Yellow Taxi and they said it would be a half hour wait from 11.02pm. So after about 40 minutes I called them back to ask what was going on with my taxi. A male dispatcher told me that the taxi was out front. So I looked out front and saw nothing but figured he'd be right along and so i waited out front and it was a chilly night. During my wait out front i called yellow taxi a few times. This finally led to the dispatcher telling me that he did not know what had happened to the taxi driver, he tried calling him several times and it would be about another 15 minutes to get another taxi to me. After about 20 minutes i called back and nobody answered the phone. I called again and again and the dispatcher started to pick up the phone and hangs it up. This cycle went on a few times. So my friend called on his phone and low and behold the dispatcher answered the unrecognized phone number. He told my friend again that the taxi was on the way. After about 10 more minutes? I called again and again and the dispatcher would not answer the phone. I finally got my taxi at about 12:45m. Totally unprofessional night shift, rude, unreliable, and both the dispatcher and original taxi driver should be fired on the spot. The girl day dispatcher was always truthful, honest, caring, professional, and did her job with high marks too. She deserves a big fat raise and deserves a promotion to train taxi drivers and future dispatchers. If i was just rating her and the day shift? It would've been 5 stars. If i find out that this night dispatcher is not fired? I will use Uber in the future. This is something that i have avoided to do in order to support taxi companies and their drivers too. It's a sad deal. Because most people that are still using taxi businesses? Are doing it for the same reasons that I am. It's more expensive to use a taxi service than it is to use an Uber."