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The Cleaning Authority - Norfolk
686 South Street, Wrentham, Massachusetts, United States
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About the The Cleaning Authority - Norfolk
The Cleaning Authority - Norfolk is a professional cleaning service located at 686 South Street in Wrentham, Massachusetts. Our team of experienced cleaners is dedicated to providing top-quality cleaning services for homes and businesses in the Norfolk area. From routine house cleaning to deep cleaning services, we offer a wide range of customizable cleaning solutions to meet your specific needs. With a commitment to excellence and customer satisfaction, The Cleaning Authority - Norfolk is your go-to choice for a clean and healthy environment. Contact us today to schedule a cleaning service and experience the difference for yourself.
686 South St UNIT 6, Wrentham, MA 02093, United States
Opening hours of The Cleaning Authority - Norfolk
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of The Cleaning Authority - Norfolk
"PLEASE READ. Everything started out great... They were timely, very courteous, and had a fair price. But what happened next with the ownership is the reason I am writing this. My wife and I have an 8 month old son. We bought him a new play rug to learn to crawl on because the hardwood floors didn't seem like a great idea. After hours of searching the internet for the perfect baby mat, we bought a nice 5x8 carpet size baby rug that was a great fit for the play room. We took delivery of the mat on a Tuesday and had the cleaners coming on a Wednesday (not even 24 hours of use). When the cleaners left that day we went back into the play room to get some play time for our son. There was a large, clearly visible scratch down the center of the mat created by the cleaning team.... here is where the ownership (Paul) made a bad decision... I called The Cleaning Authority immediately the following day to let them know about the damage that had occurred. They sent out a manager to take a look. Two people showed up and acknowledged the damage. They told us the mat would be replaced and that we would have 20% off of our next cleaning for the troubles.... seems fair, right? Two weeks passed without any correspondence. I placed 6 calls into the ownership and 7 emails with no reply. When it came time for our next cleaning they never showed up. When we called in to see what happened and get back on the calendar they told us we had been "fired as clients". The same manager who acknowledged the damage and said they would pay for the mat told my wife that the owner "changed his mind"... I do not like writing these types of negative reviews, but with the power of the internet I believe it had to be done. To this day I have still not received a call back or any compensation for the mat we had to replace at our own expense. Paul - do the right thing... I am a business owner too and I would never treat a customer the way you treated us."
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