SERVPRO of South Springfield, Agawam, Longmeadow

"I had smoke damage in February of 2023 and Deb from ServPro answered all my questions and reassured me that everything would be OK. The team of guys who worked in the house were respectful of my things and were quick. They did a great job packing everything away and cleaning the house. They allowed me in the house to see progress and addressed all my concerns. ServPro helped me find the professionals to dry clean everything and the people to clean the ducts, after the fire/smoke damage. I honestly would never have known where to start or what to do had it not been for Deb and her team. She always answered my phone calls and got back to me in a timely manner. She helped work with the insurance company to be sure everything was paid for. A fire and smoke damage is scary and there were many times I wanted to cry, but I knew that my house and belongings were in good hands with the ServPro team. My son and I are forever grateful and indebted to them!"

"I work for the city of Easthampton and Honeywell hired Servpro to come clean City Hall from top to bottom after Honeywell had installed a new air handler and chiller and compressor also. Khalid and Will make sure everything was completely done from top to bottom the staff they brought with them were absolutely professional and completely thorough with the whole building. There was a time crunch. Because we need the building done and totally completed in three days which they were able to do and they brought in plenty of extra help to make sure everything was completely done for us. I would absolutely highly recommend if you ever need a cleaning company that you hire Servpro they also do a bunch of other things also which I would also recommend hiring them for all your cleaning and water and fire restoration also . Thanks again Khalid and Will for making our building 100% clean and disinfected from top to bottom so we can open back up."

"I discovered water in my basement due to my hot water heater letting go. The company who services my heater came out to assess the situation. They advised me that I should have someone come out to dry out my basement as there was quite a bit of water. The plumber happened to mention ServPro to me so I immediately called. From the first conversation with the person who answered the phone to today when the fans and humidifier were removed, the service I received was one of the best experiences I have had with any company. Not only was everyone professional, the care they took with what needed to be done was outstanding. James, David, TaShawn and Jose, who came out to place the equipment and did daily checks on the progress, were very informative with the progress. They discovered a sentimental item that had received water damage and immediately hung the pieces up to dry. Besides being professional at their jobs, the compassion they showed in understanding how traumatic an experience like this can be and taking the time to listen was more than I expected. I can't thank them all enough for easing my stress! Not that I want the need to use ServPro again but, if the needs arises, they will be the first call I make! Thank you all for making what was a stressful time as pleasant of an experience as it could be!"

"Unfortunately this is a tale of 2 companies. We had a flood in February that kept us out of our house for 6 months. The night of the flood we called ServPro and they came out first thing the next morning and put in dehumidifiers and helped dry things out. After that they also did a great job with removing any damaged items like the cabinets, carpet and flooring that needed to be removed. They were unwilling to remove some flooring though due to what I understood as getting burned previously due to unknown asbestos even though it was tested, but that's understandable. Then came the mold remediation which is where all the problems started. The crew doing that work did not cover up anything in the house when spraying the encapsulant so they destroyed many items including: thermostat, toilet, tub surround, tub (luckily it was able to be refinished), entry door, multiple inside doors, multiple windows, my sons bed frame, my shop vac and the washing machine has it on it. This would probably have not been a problem except for the fact that the company would not even answer me for any type of compensation for the items for months. I was told in March that I'd be reimbursed for the cost of my thermostat, but that never happened. I was also told that I had signed a contract saying that the work was done to satisfaction and there were no damages, but they were not able to provide that paperwork when I asked. They said I had signed it in February when the work was done in March. The only communication from the company about reimbursement was essentially a contract that wouldn't allow me to voice my issues online or verbally and to just take the money for the damaged thermostat. Be cautious when using this company. Make sure you check all you belongings before signing off on anything and make sure you watch them closely to make sure things are done properly."

"Servpro came out to help me after a sewage backup in my basement. Debbie was so patient and helpful with getting everything setup, even dealing with my insurance to get the appropriate information over regarding the service. The techs that came out were very friendly, and explained what was going to be done to clean up the area. They cleaned my unfinished basement and even removed all cobwebs! I was super satisfied with the work they did, and I felt confident that they did what was necessary to avoid any other hazards, such as mold, from my basement so my family and I would be safe. So grateful to Debbie and the Servpro staff for making this a comfortable process in an uncomfortable situation."