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SERVPRO Of Allston, Brighton & Brookline
26 Lincoln Street, Boston, Massachusetts, United States
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About the SERVPRO Of Allston, Brighton & Brookline
SERVPRO Of Allston, Brighton & Brookline is a trusted leader in the restoration industry, located at 26 Lincoln Street in Boston, Massachusetts. As a locally owned institution, we have the advanced training and equipment needed to clean and restore both residential and commercial properties. Our highly-trained team of certified professionals is available 24/7 to respond to disasters and emergencies. SERVPRO of Allston, Brighton & Brookline is dedicated to providing top-notch restoration and cleaning services in the Boston area. Our commitment to excellence has made us the #1 choice in cleanup and restoration based on various studies. Trust SERVPRO for all your restoration needs.
Photos of SERVPRO Of Allston, Brighton & Brookline
26 Lincoln St Suite 3, Boston, MA 02135, United States
Reviews of SERVPRO Of Allston, Brighton & Brookline
"I recently had a water damage and mold issue in my building, and SERVPRO of Allston truly saved the day! Their staff was incredibly attentive and responsive, providing AMAZING service during the entire process. When the water emergency occurred, the team arrived on time and assessed the situation. They took immediate action to mitigate the damage, ensuring that further harm was prevented. Their thorough mold remediation process was impressive, and I felt confident that they were taking every necessary step to ensure our safety. What really stood out was the personal touch - Allston team members called to check in on our progress regularly. They went above and beyond to make sure that all the children in our building were safe from the hidden mold issue that I didn't even know we had. I can't thank the team enough for their professionalism and work. If you're dealing with water damage or mold, I highly recommend their services."
"Warning: this company will lie to get your business and take your money! Do NOT trust them to do business ethically! If I could give a negative point I would. I hired ServPro of Allston, Brighton & Brookline because they promised to refund the cost of the assessment for my project if I use them. I paid them the assessment fee in front, and over $7K for the entire project. Not only did they NOT refund me for the assessment cost, but also they were trying to charge me even more. I had already hired some other company did most of work, what ServPro actually did was much less than what they estimated, both in man power and time wise. The assessment fee was supposedly $350 according to what they told me on the phone, they actually charged $369 without explanation. I went back and forth through emails with their account manager, who repeatedly assured me they would refund me for the assessment fee. The refund never came and the manager was making false statement after false statement. They purposely dragged out the exchange so that it was past 60 day window required for credit card disputes. Very expensive, poor service, and over charging. DON’T believe their promises!"
"The quote that was given was 3x more than 5 others. The work that they said was needed was unnecessary and was only to beef up the quote. It felt very unprofessional and looking more to overcharge rather than to remedy the situation. The knowledge of mold and water damage seem to be lacking. I recommend having a few other contractors come look at your job before you consider Servpro"
"Had some water damage in my apartment bathroom due to plumbing issues in an upstairs unit. Servpro came to the site, first for water damage remediation, then for reconstruction. It was a constant struggle to get in touch with the project managers and to schedule the work. By the time the final touches on the project were complete, it had been more than 10 months since the initiation of the project. Since they refused to start work without receiving payment in advance, they were in no hurry to respond to any of my repeated inquiries about scheduling. The work was obviously shoddy and full of shortcuts, even to a relatively untrained eye like mine. The reconstruction crew damaged, misplaced, and discarded several bathroom parts, and when John, the reconstruction project manager, couldn’t easily find replacements, he got angry with me for expecting the bathroom to be restored to its original condition. Apparently “restoration” isn’t so much a job description as just a general vibe. I’ve ended up redoing or repairing a large part of the work that was done by the crews. If I hadn’t, I’d be experiencing worse water damage than what I had when the project started. Perhaps other crews at this location are more professional, but I’d find that hard to believe given my experience."
"Service was fast and professional. Onsite within 24 hours of contacting them. The crews that came to assess water damage worked quickly and identified all areas of our home that were wet and set up fans to dry as much as possible. Some areas were unknown to us and had yet to reveal any damage. The initial drying process that they provided helped limit the amount of damage. Moving into demolition and mold removal was jarring as you see how badly damaged your home is, however, both onsite employees and office staff have been so helpful thru this stressful event. Definitely sticking with this company through the next phase of rebuilding because of their customer service and expertise."
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