FedEx Office Print & Ship Center 61 Drum Hill Road, Chelmsford, MA 01824

"I’ve had package delivered to this site before from a wine company. They refuse my package this time. I called and tried to use their service to find out why they refused the package. And all I got caught. Was it an AI loop. Their system is incapable of understanding the need to speak with a human. It kept hanging up on me because I couldn’t give them a package number that they weren’t accepting in the first place. Their system is horrible. They need to get humans that work for them."

"Went in yesterday to ship out a few items. The staff were both busy in the back so we grabbed a box and got everything ready to go. When the woman came out to help us check out she nicely let us know that the box we grabbed was the wrong one and that in the future we'd need to use a different one. Totally fine! My girlfriend let her know that she had been told to grab that one/ wasn't sure since it was her first time there and was sorry for the mix-up. The man, who we weren't even speaking with, comes out of nowhere and sarcastically says "I don't care if that is what you were told, she's telling you you can't use those boxes." Yet again we apologize and ask what he'd like us to do. He gets ruder and more sarcastic saying "I just told you, you can't use those boxes, next time you need to pay for one. That's what she is telling you and that's what you need to do. okayyyyy?!?" All the while shaking his head and bouncing up and down like an angry man-child. We weren't being combative. We weren't trying to start an argument. We were literally having a conversation with the woman who looked very uncomfortable by the end of everything. What a wild ride. We definitely won't be back in the future. The only thing making this 2 stars is the fact that the manager was very receptive to our feedback this morning."

"Excellent responsive staff everyday. Always helpful as soon as I walk in the door. This place is always kept well clean and fully stocked with supplies and everything else we need. 5 star rating all the way. Keep up the great customer service ladies and gentlemen."

"Went in yesterday to drop off a return. The cashier was very stand-off ish and seemed annoyed to help me. Then he was getting frustrated that my QR code was not scanning correctly. When the transaction was finally complete I got a an insincere, sarcastic “have a good day”. In the future, UPS it is…"

"Update again: Awesome experience every time I’ve gone since. Super friendly employees, fast service. Ian in particular is the definition of awesome customer service. Update: Last 2 times I went was great. Friendly people and very short wait. Updating my star rating. Old Review: Understaffed. Waited like 20 minutes to pick up a package. Line grew to 5 people deep."