SERVPRO of Upper Cape Cod and The Islands

"Over the holidays, we lost a good part of our home to a water pipe within the walls…almost invisible before it was too late. The Serve Pro professionals, Cape and Islands, were on site immediately. They knew their business and clearly applied personal mindfulness to the entire catastrophe. My heartfelt thanks to Tommy Mendoza and the crew. Kathleen"

"My recent experience with SERVPRO was outstanding! We reached out to have our basement clear of clutter and cleaned. Tommy Mendoza and Ed Suares arrived at my home as scheduled. A friendly crew they were - great communication every step of the way. Their attention to detail went beyond my expectations (not easy to do). They exceeded my expectations, and I would not hesitate to have them come back to my home. Happy customer! Thank you - Beth"

"I recently had remediation and restoration work completed at my home after the pipes froze in February. Anyone who has had water damage in their home knows how stressful this can be and this company did their very best to ensure that each job starting with remediation to restoration was as stress free as possible. Colette and Kirsty were very helpful and always kept me updated regarding any work that was scheduled. Whenever I called the office or emailed, they were always available to answer any questions I had. I couldn’t have asked for better communication. They were always pleasant and professional. The project manager, Richard, and his team did a great job on the restoration. I was impressed with the quality and care of the work as well as communication among the whole team -Bill the owner, Colette, Kirsty, Richard and Will as well as the rest of the team who worked on this project. From start to finish, I was pleased with the work and I couldn’t be happier with the final outcome."

"The past two weeks were spent in the company of one or more charming and very knowledgeable young men from ServePro of Upper Cape Cod. Our overcrowded basement, filled with many cherished memories, unused "for now" items, Christmas decorations and most of our clothes fell victim to a broken pipe that went undetected for weeks. When it was discovered, we called several clean-up crews but the one that was able to service us most quickly was ServePro. It was an incredibly difficult task for them as it involved not only the standard removal of vast loads of "stuff” but reassuring us of the safety of the procedure and to help us sort through and accept the loss of so much "treasured junk". This they did with consideration for our feelings even when it involved more work on their part. It was also discovered that there was a similar, although lesser, incursion of this vile substance in our equally overcrowded attic space. Two over-large dumpsters were filled with the contents. Here I must say a word about the dumpster service. Our drive is an abomination. In the past we have had to park a much smaller dumpster on the street, but each of these were placed in the driveway with great skill and little damage to the surrounding foliage. Our original crew of Johnny who helped me sort through what was salvageable and what was not, Kevin general task man and Andrew who as project manager had to deliver bad news in a way that made all seem for the best, was joined by Dave who spent at least two full days carrying bags from the attic stairs to the dumpster non-stop. The items that could be salvaged were left in such a way to make them much more protected and accessible. They even went so far as to assemble some shelves that were wrapped and therefore safe to use. Due to our family consideration, we were forced to delay the final reconstruction step of the project, but I am sure that it will be as anticipating similar fine results. A final mention should be made of Will, who was our initial contact, and Kristy and Collette who were our phone contact persons and contributed general feeling of support. I recommend this company very highly and I am considered by many tough to please. Prudence Young Darigan"

"Recently, we had our chimney capped at our Cape Cod summer home to prevent the intrusion of wildlife during the winter months. Unfortunately, the company that performed the work neglected to inspect the two flues to see if there were already animals living inside the chimney. Shortly thereafter, our alarm company reported the motion detectors were signaling something moving throughout the house. After two alerts, I went to the house to see what was setting off the alarms. When I got there I couldn't believe the scene before me. Two raccoons had been trapped in the house (because their chimney entry point had been capped), and had torn apart the kitchen, living room, bathrooms, and soiled the carpets, walls, and windows with blood, urine, and excrement. It was a complete disaster. After the animals were removed, ServPro came in and cleaned, disinfected and sanitized the entire house, but more importantly, cleaned the carpets so well they did not have to be replaced. The price was fair, and the crew was on time, professional and highly efficient. After two days, it really was like it never even happened."