SERVPRO of Danvers/Ipswich

"Nick and Yeimin were awesome! Prompt, professional and caring of our personal belongings as they helped us with water and flood remediation."

"Servpro came to my house to remove clean and dry out the contents of my flooded basement. The job took 2 weeks and was an extreme amount of manual labor. The crew that was sent daily was made up of 2-3 extremely friendly and polite nice gentleman . They were always friendly and helpful to me during this trying time of going through many sentimental and old family items. The crew leader was always the same gentleman named Bob. He would always take the time to help and explain what they were working , what they were going to do next and when they would be finished . I would have never been able to do the work they did without spending 6 months of my own time. I would highly recommend Servpro to anyone and I will always be thankful to them for helping during a very stressful time."

"After significant water damage from a burst pipe Brandon and his crew came in and cleaned up. He was very easy to talk to and very responsive. Servpro also handles the demolition after cleanup. Our project manager, Jessica, was excellent. She was always responsive to questions and handled everything with my insurance company directly. Brandon also led the crew doing the demolition and was great again. Always willing to answer questions and go through everything they did to make sure I was satisfied. I would not hesitate to go with Servpro again."

"A large bough from a tree crashed onto the roof of our house during a severe rain and wind weather event 2 days before Xmas last year. It damaged two bedrooms at one end, and necessitated a huge clean-up and an extensive exterior and interior rebuild. The master bedroom sustained major exterior and interior damage, and the interior of the 2nd bedroom considerable above-ceiling and roof damage as well as leakage. The damage included a roof, supporting strapping, insulation, 2 ceilings, 3 walls, carpet-cleaning and removal, wall and trim painting, many supportive tasks and a multitude of materials. Servpro of Haverhill responded within a day of the damage to assess and begin designing a project plan. Josh, the project estimator and manager of the mitigation team, and Noel, the project manager of the reconstruction team, designed and supervised both components with a customized plan of intervention that could be executed with high efficacy. An estimate was performed, a proposal submitted, and a work authorization was signed. I judged the cost cited in the proposal as very acceptable and the project affordable, as did my insurer, Concord Group. The project was completed in a very timely and professional manner, and below the estimated cost. Josh and Noel stayed in touch with me while coordinating all phases of each component of the project. They returned calls, explained what had to be done, gave encouragement and reassurance, and answered questions. Office and administrative staff at Servpro of Haverhill, such as Lori, Lisa, Stephanie, and Jessalyn, were equally responsive to questions about procedures, billing, and other support needs, and handled contacts from me with affable, respectful diligence. The crews who performed the work were highly skilled, prompt, respectful and thoughtful, hard-working, quiet, clean, and beyond conscientious. The mitigation team tackled the first part of the project. Rob spent two days cleaning up the master bedroom, which had sustained extensive water damage as well as debris from the ceiling and insulation everywhere. He removed all debris, (from slabs of sheetrock to specks of plaster), vacuumed and cleaned the carpet, cleaned furniture and furnishings, dehumidified the entire room, and disposed of debris. Branden and Justen of the mitigation team then demoed the interior (ceilings, strapping, walls) with no damage to intact structural elements or to furniture) and eradicated mold that had formed. Bob, Christian, Patrick, Jake, and Dylan of the reconstruction team worked together in phases to replace a hip girder truss, strapping, insulation, perforated sheathing, and all of the shingles at the gable end of the roof, 2 ceilings, and 3 walls. The interior was repainted in the master bedroom and the ceiling of the 2nd bedroom was painted after installation. By the end of the project, there were no traces of the catastrophe that had occurred prior to it. Servpro contracted KC Carpets of Haverhill to replace the carpet in the master bedroom, and 2 techs installed it within a few hours one morning. They were efficient, polite, and tidy. My daughter and I could not be more pleased with both the processes and the products delivered by Servpro of Haverhill, all of its staff, and cooperating entities. The project was a series of jobs each very well done. A hint of the before and after of our experience can be gathered from the attached photos. What had begun as a disaster has ended as a delight. If, God forbid, another disaster strikes our house, I would not hesitate to call Servpro of Haverhill again for the services it has provided us. Thank you, genuinely, Servpro. J. Struyde, Ipswich March 2023"