The UPS Store

"Whata terrible customer service experience! The woman working in jan 29 was very rude and unable to want to see what I needed to do. she already wanted to charge me for shipping since my package was a paid service. When I asked her to be at least kind, she simply replied that she had been there since the store opened and was supposed to leave at 4:30pm. Like, this is not the right way to treat anyone. Either way, she chose to be there. The customer is not to blame if you are sour. It’s not my fault at all. what a bad experience."

"Worst experience and Worst staff ever. I visited the UPS store on January 13th, around 5:45 p.m., seeking notary services. Unfortunately, my experience was quite disappointing due to the unprofessional behaviour of one of the staff members. The individual in question appeared arrogant and rude, not only towards me but to other customers as well. During my visit, it was evident that he needed to gain proper communication skills and provide clear instructions for the notary process. It seemed like his primary focus was on financial gains rather than assisting customers with the services they were seeking. This lack of professionalism was evident when he showed discrimination and the guy was engaged in a video call with a girl, neglecting his responsibilities. I believe that every customer deserves respect and proper assistance, which regrettably was not the case during my visit. The staff member's apparent lack of concern for customers, as evidenced by his distracted behavior while on the phone, is concerning. Proper action should be taken by the management otherwise they will face the consequences."

"I had a mixed experience. I had an issue with some packages I had to pick up. When I called, I spoke to the manager, he was the nicest and so so helpful. He understood my situation and tried to help. But when I called to confirm what he had told me to do, I spoke with the other 2 associates. One of them (a guy) was so so unhelpful and unkind to me saying that if it was up to him, he would not help me. Something similar happened when I try to speak with a lady. At the end, I just ended up going when the manager was around and he helped me with my issue. Also, about the other reviews. I have been to this store multiple times. The manager sometimes speaks really fast and he’s very direct, but he means well and he’s really really helpful. If he was as rude as they said, he wouldn’t have helped me the way he did. Also, I’ve seen him interacting with many many consumers and that matches my observations. Overall, I do like and trust this UPS store"

"I always have a great experience at this UPS store! Last Wednesday, Victor and Chef gave me star treatment. I arrived at 8:45am expecting to wait 15 minutes before the store opened. They noticed I was waiting outside the door, welcomed me in, took my package, and -- bonus -- made me laugh! I am really grateful for them, I was able to ship off my package AND make it to work on time. Thank you, Victor and Chef!"

"The man that works at this store is so amazing. I came in 3 minutes before they closed without knowing (I thought I was 30 minutes before closing) and his customer service was so awesome! He got my big box out of my trunk and brought it in without a dolly (someone had taken their dolly). He was giving the guy before me the same customer service. I wish I knew his name and I had cash to tip him. If they weren’t closing I’d go to the bank and come right back. 10/10."