Easy Ship & Pack

"Very rude employees Just print your usps package to the post office or have them pick them up free at your house and ups can pick up for fee or just drop them off at once of the cvs don’t recommend using these people they are rude to everyone"

"Brought in an Amazon prepaid return. One pleasant woman began to wait on me then when a question arose, another extremely rude and demeaning women took over. She refused to supply a pouch to insert the required international paperwork and then charged me to attach the label to the box. This is a low point in customer service. Would leave 0 stars if I could."

"If I could do no stars I would. I wanted to have a cake shipped to a friend in Florida for his birthday. I called in advance to find out how to do so. They told me to freeze the cake, then place it in a container with ice gel packs. I did this. I labeled the box with "This end up" "Fragile" "Perishable". When I arrived to ship the cake I was told there was a chance it would get jostled around. That was ok, I could deal with a little bit of smudged frosting, or something similar. I paid $382.87 to have it shipped overnight. The cake was DEMOLISHED! Not a little damaged, DESTROYED. Ok, fine, I went to Easy Ship and Pack, and I asked to be refunded $38 for the cost of the cake. They refused. They told me that because there was room for the cake to move that they wouldn't pay. I told her (the owner I believe) that there was only enough room so that the cake wasn't squashed, and she pretty much said "Too bad". I will NEVER do business here again! I could have flown down with the cake myself for less money, and they couldn't even be bothered to refund a lousy $38! EDITED JULY OF 2023, ALMOST 2 YEARS LATER. The owner of this establishment has finally replied to my review and the response is full of lies. The cake was packed in a styrofoam cooler inside the box. It was frozen, with freezer packs all around it, which was EXACTLY how she herself told me to pack it. Funny how all of her responses to negative reviews point the finger at others, never her. Again, will NEVER set foot in there again. Luckily American Express agreed with me, not her!"

"Sad to report that I brought packages already in bubble wrap and boxes. When asked what was inside, and I said a picture frame, the clerk decided to put my box in another box 3x the size of the item, with more even packing. She said it was because it was a photo frame, but did not ask me first, or tell me a price range. All the added material and larger boxes added up to well over $100. When I asked if I could have been given an estimate prior to telling me after the boxes were sealed…the reply was “it would have been much cheaper at the post office, but we are a packing business not a shipping business” Thanks for the tip, I will from now on, use the Post Office."

"I had such a wonderful experience today at Easy Ship & Pack! Not only did they accept my returns with ease and grace (especially given I had been turned away at 2 Walgreen's), they also offered to help tape to help tape my returns and hand delivered them to the FedEx truck who was loading up! I also want to CONGRATULATE and give a BIG shout out to Amy Tucker, who is now the Owner/Manager. She helped me when my business was located in the Shaw's Plaza over 17 years ago with the same kind and helpful manner. I saw her work hard, persevere through challenging working conditions and although the previous owner had passed, Amy stepped up to buy the business and help carry on his legacy and build her own future, WOW! Go Amy and the Easy Ship & Pack Team - you ROCK! Thank you for making my day! Gayle"