The UPS Store 288 Grove Street, Braintree, MA 02184

"It was quick and fast… and the man was very nice"

"This store is the only one that I go to when I have business to be done. I’ll drive into Braintree from my home in Weymouth just to do my business here! Everyone is so helpful and polite. Best service ever!!!"

"I’ve been doing business with this location for just over 3 years. It’s conveniently located but after my last few experiences, I will be traveling further to use a different location. When bringing in a pre labeled box, opened - I was told that if I have access to print my own labels then I have access to my own tape. I was told that I would be charged the next visit to tape the box. I understand the need to charge for used supplies, but I’ve shipped packages out of this location for over 3 years and it’s never been brought to my attention that I need to tape my own box or that they charge. If it’s store policy, every employee should implement it. The way the information was relayed to me was rude, presumptuous, and non professional."

"They used to be so nice here - I guess the onslaught during covid burned them out and maybe it’s new owners? They are terribly rude now. I’ll happily drive further away to not have to deal with the attitude."

"Absolutely awful, the worst cusomer service I've ever had. A male employee, who works there was absolutely rude, mocking me without even trying to communicate in a normal way. I had two packages to return to Amazon. I brought them open, not having a previous experience in the return process. I thought they will put some label inside and that is the reason why I didn't seal the packages at home. My Amazon instructions in the email said that UPS will pack it themselves. The male employee who took in the packages made a face and put a shipping label on one of my packages WITHOUT SEALING IT. I said: "Wait a second, I dont want to damage the item, I want to return it back safely." The guy started repeating in a very mocking way, while making faces and rolling up his eyes: Do you want to buy a tape? I couldn't understand what was happening, as he wasn't providing any reasonable explanation on why he'd seal one package but wouldn't seal the other one. He just kept mocking me and obviously ENJOYING HIMSELF in the process. Then he REFUSED to continue working with me and my package - he simply turned away and called the next in line. I got very upset at that point. Wouldn't anyone?? Then a female employee came to help, she was nice. She explained that one of the packages had different instructions about packing (that was a very confusing part from having two different packages with different conditions from Amazon - something I genuenly didn't know). To put one piece of tape on one package I bought a $3.99 tape. It would NOT be a problem, if the guy politely explained to me in the beginning that one of the packages had to be packed by me/my material because it had a different QR code. Was it really necessary to treat your client this way? Was it a proper communication from the male employee? No. It was very rude and disrespectful. He enjoyed his offensive ways, he enjoyed seeing me getting very upset. On the top of it, when I was leaving, the guy LOUDLY LAUGHED into my back! Seriously, UPS store???? This employee should NOT be working with people. Shame on him! Shame on the UPS store for hiring such staff and not training him on BASIC customer skills. I will definitely avoid this location and additionally will send my comments to UPS headquarter and Amazon. Obviously, Amazon returns are not welcomed here."