Pak Mail

"When needed to send out a package, Zach was very helpful, had great customer service and was knowledgeable, because of that is the reason why I went back to send another package there. I wish more places had customer service like that."

"I live in Massachusetts and sent a box of rare Christmas bubble lights to my sister in California. Zach, who works in the Newburyport store told me about how they should be packed. He arranged to pack and ship them for me. They arrived in PERFECT condition and my sister said the packaging was amazing! Thank you Zach and thank you Pak Mail!!!"

"I came in with 14 packages to get shipped out with 20 mins to close. Zach was great! Got them out with super man speed and multi-tasked the whole time assisting the continuous stream of customers walking through the door with ease. Very grateful to have this local shipping option!"

"Dropped off a prepaid FedEx package that vanished. It never got scanned. No effort to locate it or any empathy. 2 trips there, a trip to a FedEx office, 2 calls to FedEx customer service. And a report filed with the company that generated the label. I'm not optimistic that anyone will bother looking into it. I know the exact day and time I left the package. If it was my business I'd be checking the video to see where it went. But then again I care about my reputation."

"I've been using this location for shipping, both prepaid drop off and occasional purchased shipping for years. It's easy EXCEPT when they go into their nasty, negative mode. It comes from the owner and the staff catches on. I was told today that the 9 (6 lb 12"x12"x12") boxes was too many for me to drop off... because that was not their business model AND, get this, it hurts the UPS guys back to have to lift some many. I don't really know what to say to people like this.. except Bye Bye!"