Hannaford Pharmacy

"Staff is nice, but waiting 3 or 4 days to refill a precounted script is frustrating"

"Paul, the pharmacy manager answered my call in 3 minutes, was polite, professional, and thorough… it’s tough in pharmacies because of very tight staffing. I’m concerned that many of these reviews have suffered because of that fact. Putting myself in their place, I can understand shortness and the urgency of the business they are dealing with. Please offer a great deal of patience and respect that these are just people after all. Thank you for your good service Paul."

"**AVOID AT ALL COSTS** I would have given a negative review if I could. Hands. Down. The WORST pharmacy I have ever had the misfortune of having a prescription sent to in 35 years. I have unfortunately been using this “pharmacy” since June, and I have not had a single prescription filled without issue (10+ prescriptions filled). The staff is rude, you can’t get anyone to answer the phone, they don’t notify you of issues. I’ve been trying to get the same prescription filled for a MONTH. This “pharmacy” keeps having issues that are of no fault but their own. Bad stock, non-existent customer service, lack of overall knowledge, and just a complete sense of apathy. I even went as far as to raise my concerns to the store manager of the Hannafords, but he was too interested in giving flippant replies to my concerns than actually resolving any customer service issues. Obviously, the attitude of the pharmacy is a reflection of the poor store management at this Hannafords location. As someone with years of management experience, I certainly hope the entire management team is ashamed of themselves. This is a reflection of you, and you alone. Do better, and have some pride in your work and the people of your small community. Respect goes a long way. Do yourself a favor, use ANY OTHER pharmacy before this one. You’re better off traveling out of state or using a mail order service. This place is ABYSMAL!"

"I see a lot of negative reviews and it may be a long wait times, or understaffed pharmacist. I however had a great experience. I had urgent care visit and a prescription to be filled there, I could tell they were understaffed and two other employees waiting, and twice I was told it will be another 20 minutes. I was already quite irritated with my medical situation and being told it would be more time until the prescription is filled, however I knew that they were working behind the counter. Both times the pharmacist James was polite, and when I finally picked it up he took time out of his day to have a conversation to calm my nerves about taking a new medication as well as helped calm my nerves on my medical situation. this ran into a few minutes of his lunch break and he did not need to take the time to converse but he did and I appreciate that. Very kind. Just remember if you were frustrated at the pharmacist, I bet they’re frustrated with insurance or whatever is stopping them from being able to move faster with your prescription! I am so grateful it was in a timely manner considering I lived out of state and was leaving soon. Thanks James!"

"I don't understand how this pharmacy is allowed to operate. I have never in my life been treated like I have by some of these employees. First, if you call and ask for your medication refill or have any questions, expect to be given attitude. Second, I understand the high volume of refills they get and that it can take awhile. However, it is disgusting that the employees take their stress out on you. Third, the incompetency is alarming. If you need a prior authorization, you'll be playing telephone with them all day. One person will say it needs a PA another will tell you your prescription is ready, you drive to pick it up and it's not ready. They have no communication or customer service skills. I will be changing my pharmacy because I shouldn't have to be afraid to call because I'll never know if I'll get the one NICE employee or the rude ones, making a simple refill or pick up extremely difficult."