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Rocky's Stove Shoppe and Chimney Services
Augusta, Maine, United States
About the Rocky's Stove Shoppe and Chimney Services
Rocky's Stove Shoppe and Chimney Services is a premier home goods store located in Augusta, Maine, United States. Specializing in stoves and chimney services, our expert staff is dedicated to providing top-notch products and services to enhance the comfort and functionality of your home. Whether you're in need of a new stove to keep your space warm and cozy or require chimney maintenance and repair, Rocky's Stove Shoppe is your one-stop shop for all your home heating needs. Visit us today and experience the quality and professionalism that sets us apart from the rest.
Photos of Rocky's Stove Shoppe and Chimney Services
14 Brick and Mortar drive (route 3), Augusta, ME 04330, United States
Opening hours of Rocky's Stove Shoppe and Chimney Services
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 13:00
Sunday:
Day off
Reviews of Rocky's Stove Shoppe and Chimney Services
"Don’t buy a stove from here if you plan to do installation yourself. We had a good experience buying the stove, and the delivery guys were great, but they were so unhelpful when it came to chimney parts. They quoted us the wrong parts, then tried to fix it but gave us the wrong parts again. Giving us attitudes for no reason about everything when we were perfectly pleasant with them. We spent thousands of dollars on a stove with them and ended up being delayed for months to be able to install because they gave us the runaround with no care in the world. Not to mention we live about an hour away so have burned at least 4 hours worth of gas to be picking up the incorrect parts based on their advisement. In response to below: This was not a supply chain issue as responded to below. We were never upset with mistakes being made, they were frustrating but would never make me want to write a bad review. The lack of willingness to take accountability for poor customer service is exactly what created our issue to begin with and the response below is a representation of that."
"Visited Rocky's to purchase a wood stove. The employees were not thrilled to assist with any questions we had once we advised what our budget was. We purchased our wood stove from another business and will not return to Rocky's in the future."
"We have been dealing Rocky's for years. Buying pellets, service items and everything in between We bought a used Harman p38 stove from them 7 years ago and it has been great. We had a power outage last year and hooked up a generator to it and fried the mother board (not there fault) So we just bought a new Harman p43 from them and it is AWESOME !! I have bugged them constantly over the years with question after question, and they have happily answered them every time !! You could not possibly find a better stove shop to deal with !! ACES ALL THE WAY !! If you want to buy a stove, you not need to look any further !! If I could give them a 6 star review I would !!!"
"Poor experience, communication is terrible, Ashley especially doesn't return calls, doesn't do what she says she'll do. Be careful when it comes time to pay, they charge sales tax on an inflated price and then blame it on the State of Maine and/or their accounting services. When I called to discuss, the owner (Ashley) abruptly hung up on me. I will never speak favorably of this company to anyone. Do not buy from Rockies Stove Shoppe. Updade, Oct. 30, 2023: I don't know how to reply to your reply below, so I'll edit my original post. Being "busy" is no excuse to be rude to your customers, ever. That's actually a good way to become un- busy. I'm very, very disappointed in your (Ashley's) customer service, there is no excuse for it. I stand by the final remark in my original review above, I will never recommend Rocky's and will be sure to tell people about your poor customer service. And by the way, I appreciate your attempt at an apology, but don't spoil an apology with an excuse, it's very unbecoming."
"From the first phone call to the install and clean up Rocky's stove shoppe has been a class act. Experience, knowledge and knowhow!!!! Our request was quite a tall one, 56foot liner two stoves and a clean out. All in a 150 year old building. Talk about pros!!! Our home has been upgraded yet still keeps its original charm. Thank you , none better."
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