Athena Diagnostics Inc

"Poor customer service. Call and wait for help and then they tell you to call someone else. Really poor employee quality and training. I was returning their phone call and message. They could not be bothered to look at the account ask questions or anything. No way would I trust this company for anything. These are the situations in which customers get stuck with bills as a result of poor communication and business ethics."

"I used them 20+ years ago, diagnosed my Charcot Marie Tooth, we new I hD issues in 1976 but no labs were equipped to assist in my diagnoses, they identified the duplication of PMP22, and finally had a real answer to my symptoms. I have not looked for any other facility for genetic testing. Thank you Athena for putting a name to my condition"

"They told me they had to run a sample right away based on stability of the sample and that's why they couldn't call and get a pre-authorization on an 850$ test. Unfortunately for them, I know the specimen has a 10 day stability. When I asked why the they lied to me they said they actually meant something different."

"It is May 8, and we are still waiting on results from bloodwork done by Athena on March 16 for my mother who is declining rapidly. Every week they promise it will be ready the following Monday. I will be filing further complaints; however, figured I would start here. Completely unethical business practices."

"DO NOT CONDUCT ANY BUSINESS WITH THIS COMPANY! Your insurance company most likely does not cover anything they do anyway. If there was an option for zero stars I would happily choose that option. I don't understand how Athena is even a legal business. My purpose in this post is not to vent. I simply want to let as many people know about this so they don't suffer the same aggravation and stress that my wife and I went through. My wife went to the doctor for medical issues - all of it covered by our outrageously expensive insurance. We receive a statement from our insurance coverage (not a bill) stating we don't owe anything for this particular visit (It actually says we owe $0.00 on the statement). We then receive the bill from Athena (over $1,300 for simple blood work?!). We go through appeals process via health insurance - we waited approximately 30 days to be denied. So I decide to just move on with my life and pay the bill with the hope of putting this horrible experience in the rear view mirror. I try to pay the bill online, and the website page listed to pay the bill is "not found". I call Athena and after going through the phone prompt obstacle course, I am given the option of leaving a message (nobody wants to take a call about receiving money?!) I finally use the pay by phone option to get a confirmation number. The bill is paid. However, I will make sure that my HR department knows about this experience so that nobody is directed to this beyond incompetent and unprofessional organization."