Quest Diagnostics,

333 Southwest Cutoff, Northborough, MA 01532

"Check in process was easy with a kiosk option and a SMS text option. Staff was friendly and professional. Would have liked an in-person summary for patients of what's actually being done during the visit. Quest processes a lot of orders for physicals and may not realize an individual patient may not know what to expect because we don't actually see the order from the insurance company or wherever. Waiting area shared with other medical practices and feels a bit crowded and chaotic. Still, overall good experience and I prefer this location to other Quest locations I've used in the past."

"I was a bit nervous about visiting this lab for the first time after reading some of the reviews. However, I had a great experience so I wanted to add my own review. I do recommend making an appointment if possible. I chatted with another person in the waiting room and she said that once previously she had walked in and was able to be seen right away, but this time she had been waiting for a while (she had not made an appointment in advance). I myself waited for just a couple of minutes. I had scheduled my appointment two days prior. The woman who took the blood sample was very friendly and professional, and the whole thing was painless and I was out of there about 10 minutes after I arrived."

"Place is a complete joke every single time I go here. Same with the milford location. Doesnt matter what you’re there for it’s always some excuse as to why they can’t do it. Today nobody even there. Nobody waiting nothing I try to book at kiosk for walk in and no appointments. I go online to see if I can book for following day open appointments available but as soon as you select book says time slot filled. So did we go out of business or what? God forbid you have more than one vial to draw otherwise you will get backlash. I left once after being told they basically didn’t want to draw 5 vials for a Lyme test so I went next door and paid 50 bucks and they happily took my blood."

"I’m very satisfied with my visit today. I had pre-booked an appointment and I was seen on-time. The technician greeted me in a friendly manner. She was very competent- my blood draw was as painless as it could be. No subsequent bruising either. I was on my way in ten minutes. This was my fifth or sixth visit to this office in the span of four years and I’ve never had a bad experience."

"I had a scheduled appointment on Monday, October 12 for a blood draw that was part of a study at Brigham and Women's Hospital. The samples needed to be send via FedEx the same day as the draw. I was told to come back a different day as FedEx was not working that day. Having seen several FedEx trucks out for delivery that day I was surprised at this information . I returned the next day with a new appointment time. The technician was not pleased to have to do this draw even though I had an appointment. She was not very pleasant and seemed to indicate that it was my problems that she had never done this procedure for a study before. She needed to do draws from each of my arms to get enough blood for the requested sample. As a result I have bruises on both arms. I was able to learn that the samples were sent in a timely fashion, but the attitude of the technician and treatment that I received was unacceptable."