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west elm
164 Middle Street, Portland, Maine 04101
About the west elm
West Elm is a renowned furniture store and home goods store located at 164 Middle Street in Portland, Maine. With a wide selection of stylish and modern furniture pieces, decor items, and accessories, West Elm is the go-to destination for those looking to elevate their living spaces. Whether you are looking to furnish your home, update your decor, or simply add a touch of elegance to your space, West Elm has everything you need to create a beautiful and inviting environment. Visit us today and discover the perfect pieces to enhance your home.
Photos of west elm
164 Middle St Ste 1, Portland, ME 04101, United States
Opening hours of west elm
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
11:00 - 18:00
Reviews of west elm
"Delivery nightmare. Avoid unless you're prepared to wait an indefinite time for your furniture to arrive and multiple unsuccessful/cancelled delivery appointments don't bother you."
"Lack of communication during order delays. No follow-up calls, even when noted on my order. Had to cancel and took over a week to get refunded. Do not give these folks your email address. Spam central."
"I agree with the reviews below. I’ve had nothing but trouble with my order and I regret the day I walked into the shop. Long long delivery time, then it was the wrong item. I declined the replacement order, again because of terribly long delivery time, and I was charged anyway. I still trying to sort that out. That said, Piper at this location has been very helpful trying to troubleshoot. Do not even bother to call any of the Pottery Barn/West Elm/Williams Sonoma help lines. Utterly useless. Call the store directly for help. I actually feel sorry for the employees. This can’t be easy on them either. Update: I’ll have to pay for a bookcase I no longer want, and wait until November for a refund when/if it’s finally shipped correctly. I ordered the bookcase in March. I’m utterly disgusted and will never shop at West Elm again."
"Buyer beware! Your furniture is beautiful, but I've not had a single item arrive when you said it would would arrive... to make matters worse, one item can't be located but you won't cancel the order because "it's too far into the process" (it's over 2 months late). THEN, the other items in the order won't ship because they are waiting on that missing item. So, no refund, no products, no answers. I keep being told to wait 3 - 5 business days for the next "update." APPALLING. (P.S. In the meantime, each item has gone on sale and is being offered as "fast shipping" on your site.)"
"My review relates to the staff of the Portland West Elm store, not the company itself. In particular, Leslie H. and Suzan E. were extremely helpful in what was a somewhat disorganized delivery process. Ordered 2 chairs for delivery to our home in MD, but soon after asked if they could be rerouted to Portland instead. This ultimately involved an order that was never actually on its way, a cancellation of that order with a new order placed to the new destination, several phone calls saying that the original chairs were being delivered within the next 30 minutes to MD, and no followup communication from West Elm about when the new order would be delivered (it eventually was, but we wouldn't have known unless I called the distribution center). Throughout the process, both Leslie and Suzan were dogged in tracking everything and keeping notes. They were patient with me when I was frustrated and were great about following up and keeping me informed. I realize that we complicated things by changing our delivery address, but it shouldn't have been that difficult to accommodate this. Kudos to Leslie and Suzan for compensating for poor company processes with great customer service!"
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