The SanifloStore

"The Saniflo Store, more specifically, Erin came through BIG TIME not once, but TWICE! She was able to track down my missing part and made sure I received it overnight so we could get our bathroom back together in time to go on the market. Then when our plumber lost a crucial piece, she AGAIN hooked us up with amazing customer service. She knew exactly what we needed and personally made sure it was taken care of. Outstanding customer service and very professional! THANK YOU ERIN!"

"There are several places where you can buy Saniflo products, but there is no question that you should buy it from The SanifloStore. Luckily I did! After a lot of research I decided the Sanicompact 48 was perfect. I ordered it and got it the next day (I live in NJ). After several months I finally installed it and it just kept cycling. I called Erin at The SanifloStore and she told me that after sale service was done by the US Saniflo group in NJ. After calling them, they sent me a new motor assembly which seemed too complex for me to remove and replace so I brought the parts and unit to their HQ in Edison and they did the replacement. Brought the unit home, connected and water gushed from a hose that hadn’t been seated. Went back to Edison and they seated the hose. Connected again and the motor just ran and ran. Desperate, I called Erin. Despite the fact that it was not their responsibility for resolving this - clearly rested with the service department in Edison - Erin took the time to follow up, investigate what could be done and The SanifloStore took on the responsibility and shipped me a new unit (which I got the next day) and a shipping label to ship the old unit back. The replacement unit functions perfectly. You will not get that kind of customer service anywhere else. Don’t buy your Saniflo product anywhere else! The fact that they’re friendly, knowledgeable and easy to deal with is just a bonus."

"These folks have been awesome. I am DIYing this install and needed a bunch of hand holding before and after the sale. Erin has been my primary contact and I keep thinking I will stump her but no way. She knows her stuff. I shopped hard for not only the best deal but also the best support. It seemed like a minute after I hung up the phone after I placed my order, the FedEx lady was ringing my door bell. Here's your order. These folks are quick! Erin has the patience of Job since I don't know toilet jargon beyond flush and plunger but she has walked me through every step...no rushing to get me off the phone till I am completely sure of the next step. Thanks Erin!"

"I had a great experience purchasing from the Saniflo Store. Erin and Mark provided outstanding customer service both before and after the sale. They were happy to answer questions and took the time to review post-installation photos to ensure everything was connected properly. I discovered a minor issue with my pump and they had a replacement delivered to me the next day. Thanks for the great service!"

"Erin and Mark are second to none in customer service and product education. The product is superior and that is evident when you get it shipped. You can send pictures and call them for advice and installation help, which is a simple as following the direction. I bought a floor plate from Amazon to keep my toilet from coming in direct contact with the "Nature Stone" flooring. the flooring is the best out there but I was concerned that the tiny irregularities with pebble size and the level of the floor might put too much stress on one particular area of the porcelain. if Mark and Erin start providing the plate I would recommend it to anyone installing on bare concrete or any floor with irregularities. I have included some pictures."