Staples

"I have had many issues with one particular employee at the print center. I have to physically watch my package go in the bin on camera to feel confident they will be handled correctly when they are on shift. The last visit I had, this employee told me USPS only comes at 10am. I just found out today that they actually come twice a day and not at that time. I am writing this review after getting complaints from my customers who are upset that their package is still not picked up when I had dropped them off there Saturday morning. This is also not the first time this has happened. All 3 incidents this employee was on shift. I only go to this location because it is close to home. I would not recommend this location if you can avoid it. 1/27/24 I am back here again to update my review to a lower rating. They have, once again, lost a very valuable package. This location has HEAVILY negatively impacted my business due to their fast employee rotation and nobody having any idea what they are doing. None of the longer term employees care enough to show them the correct way, because the company doesn't pay a living wage. Zack, a manager at this location, literally told me he was going to hang up on me because my issue caused by his employees is somehow not his problem?? This location has always been bad, but it is going straight down the drain since they lost KP. I have to now waste more of my time contacting corporate to get someone to do their job they get paid to do. The management here would rather blow customers off to go back into the storage closet and hide. Thanks Zack! You need to be put back on the registers. You have no problem solving skills."

"I use the print services here regularly for my clients and the staff is always helpful! Even in a pinch they are always accommodating, fast, accurate, and have great customer service! For a big box store, they operate similar to a small business with care and customer service."

"Store is always stocked. I always find what I need and extra things because browsing while walking the aisles."

"I go to this store often to print and laminate pictures of loved ones, and when I went today around 2 PM, I got Sunny (mostly shaved head with a greenish blue bang, also has glasses), as my cashier. I showed her a physical picture that she herself printed for me back in June, and I said I would like for the photo I was emailing to be the exact same size. I described it as wallet sized, then I asked her to please measure it, so she took it and did it with no problem, then returned shortly after. A few minutes pass by, and she hands me a picture that is twice the size of what I asked for. I firmly but politely show her proof it's bigger than what I requested, laying the exact picture I gave as reference on top of the one she had printed. She gives me attitude, saying "I made it wallet sized", as if I didn't show her exactly what I was hoping for. I once again point out it is twice the size of what I requested. Sunny, continuing her rude disposition, says "Okay... so not wallet sized, then" in the cadence of a spiteful teenager, then tossed the inaccurately sized picture away with no apology or sense of remorse. I was clearly a nuisance to her. A few minutes passed and I got my picture done properly, then I promptly paid and left the store. I understand that things can get lost in communication pretty easily with customer service, but again, she physically measured what I asked for then did what she wanted anyway. Very bizarre."

"We were having difficulties printing and Ashley was a great help! She was kind, helpful and very good at her job! Thanks again Ashley... you saved the day!- Lisa B"