Williams-Sonoma

"Not a comment about the workers here (they are pleasant & helpful) but the company policy … bought an expensive $70 shaker for Christmas that has already started showing substantial rust inside. Took it back and was told it’s outside of the return window so nothing they can do. Sad that if a product is clearly defective and unusable 3 days outside of the return window, nothing can be done :( Back to Target for a cheaper one I go, at least they last more than a month! Sad to see quality going down at a store that used to sell high quality kitchen items."

"Worker with the short brunette hair need to get a new job…. Or just stop being so miserable. Don’t work retail if you can’t be kind! It’s the bare minimum and she can’t meet that. Her behavior while I was shopping was terrible. There was no need for the attitude as soon as I walked in. The whole time she was just yapping with her co worker instead of helping customers out."

"These guys are amazing. I called customer service when the item I was holding out on buying sold out online, and the operator figured out which stores were still carrying my pumpkin punch bowl and gave me the phone number for this and another store. Not only were the people at this store super helpful, they didn't charge me full price which more than offset the price of shipping. I don't know if it was already on their sale rack at the actual store, but they could've easily charged me full price especially since the item never went on clearance online. And it arrived at my door step in just a few days. Great store! Great people! Great products!"

"I love this store and buy all of my cooking utensils from them. However I learned something yesterday that I did not know. They false advertise their clearance. The employees suggest you check it out which I did and found two items. The prices were the same as the sticker price. The only thing clearance about the purchase for them is they stamp your receipt final sale. Ask questions before you buy from their "clearance racks"."

"I can’t describe how awful the employees are in this store. They all seem to be missing the minimal amount of customer service skills that a retail worker should have. Today I dealt with Cheryl…she had the most wretched attitude while I was trying to purchase some bowls. It was as if me, the customer, was making her, the store employee, go out of her way to ring up some bowls. I wouldn’t have bothered going into the store in the first place but I’ve had a gift card to spend for a while. Cheryl made me hate the fact that I spent a gift card in this store. The way she treated me made me feel ashamed of myself for giving this store any money, even though it was a gift card. I’m not advocating that Cheryl be fired but she should definitely be kept in the back of the store and not be allowed to interact with customers."