The Carpet Workroom — Needham
39 Highland Circle, Needham, Massachusetts, United States
About the The Carpet Workroom — Needham
The Carpet Workroom in Needham, Massachusetts is a family-owned furniture and home goods store that specializes in custom fabrication and installation of carpets. Walk-ins are welcome to explore their showroom, but for a more personalized shopping experience, appointments with a project manager can be scheduled. The team at The Carpet Workroom is dedicated to bringing comfort and style into homes at a reasonable cost. They also offer alternative flooring solutions such as hardwood and luxury vinyl planks. Customers rave about the exceptional customer service, attention to detail, and passion for meeting timelines displayed by the team. Whether you're in the Northeast or outside the region, The Carpet Workroom is ready to assist with your interior design project. With their award-winning services and top recognition in the area, you can trust The Carpet Workroom to transform your house into a home.
Photos of The Carpet Workroom — Needham
39 Highland Cir, Needham Heights, MA 02494, United States
Opening hours of The Carpet Workroom — Needham
Monday:
10:00 - 17:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of The Carpet Workroom — Needham
"Loved the entire experience of working with the carpet workroom. Billy was so great to work with, put up with all my questions and was so reliable/professional. We love our end product!"
"I hired The Carpet Workroom to do a somewhat complicated stair, and I had a wonderful experience from beginning to end! I worked with Maggie through the product selection to custom details, she explained everything in detail and William even came out a second time to confirm measurements. The final product was perfect! I even went back to them a few months later to get a small tear in a rug I had purchased elsewhere repaired and William looked it over and offered to repair it on the spot to save me a trip back. As they are a family-owned business, they are friendly, professional, and always make you feel like you are a top priority. I would highly recommend The Carpet Workroom for any custom carpet and rug needs!"
"I initially fell in love with an image I saw on Pinterest and immediately found Carpet Workroom. Although they were in Boston and I in Chicago, I had a lot of research to do as I’m not educated in Carpet or installation. It started with an email and let’s just say getting Maggie on the phone was impossible—even after leaving a voicemail and asking her to call me back. When I didn’t hear back from her I followed via email and she responded that she “prefers a paper trail anyways”. I then decided that I needed to pursue other quotes. I was literally ready to buy the carpet but when a company is not willing to speak with me as close to in person as possible—I have a problem with that. Note, Maggie was responsive via email but communicating strictly by email takes a lot longer than speaking one on one so my project just dragged on. I know nothing about quality of their product just that I’m not fond of how they serve their customers. These days having personal contact and relationships with your customers is so important. I did after my concern but her response was “ I’m sorry you feel that way”. This did nothing to make me feel that she took ownership of the lost sale due to her practices. Thus, I cannot recommend this company on the basis of customer service. Maggie has much to learn in doing business across states."
"I came to Corey and the team at Carpet Workshop with a complicated project. I had purchased two beautiful and unusual 38 foot rag rug runners, one a Turkish Kilim from Turkey and the other a Swedish rag runner from Sweden.The Swedish rug was 60 years old yet brand new. I wanted to cut the runners, add serging and fringes, and install the Kilim in a 20 foot hallway and on stairs, and install the Swedish rag runners on a different set of stairs. This project required paying lots of attention to details, including taking very exact measurements, getting the serging and fringing right, and then installing everything perfectly. My wife and I are thrilled with the quality of the workmanship and installation delivered by the team at Carpet Workshop. We plan to work with them again in the future."
"We were very happy with The Carpet Workroom for our stair runner that was recently installed. From the design process, visiting the showroom to the measurements and installation, everything went smoothly and we are very pleased with the results. It has added warmth, comfort and safety to our hallways and stairs for our 3 kids and our dog. We would recommend them and will plan to use them for future carpet projects."
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