Bill Jones Realty Team 18 York Street, York, ME 03909

"These people are thieves, contacted better business bureau. They would not refund our deposit money for 3 months, and only after we called multiple times. Then they withheld an extra $100 for cleaning, on top of the $200 cleaning fee, because we used towels that were left out in the house… for use? Stay away."

"Doug Peterson from the Bill Jones Realty Team has been resourceful and relationally excellent in helping both my family and the owner of our winter rental work out all the challenges we face to secure our rental. The Covid situation was challenging beyond anything I believe the real estate market has seen. Doug shepherded us through. We are very grateful. I recommend Doug 100%."

"My family and I have rented from the Bill Jones Realty Team for the past few years and we have had nothing but a positive experience. Bill and his team were attentive and very accessible to reach with any questions we had. Even this year through the pandemic we were able to stay in touch regularly as things changed and they provided us with multiple options when we were unable to proceed with our trip. We will be working with them again in the future! Thanks Bill!"

"We have used Bill Jones Realty a couple of times and had good experiences; until this year. We rented 3 cabins from August 3 - 10, 2019 in York, Maine. The cabins were a perfect fit for our family. We loved the location. The cabins were cute and had recently been renovated. However, when we arrived, 2 of the cabins were in less than acceptable condition. One cabin was in decent shape as far as cleanliness. The next cabin, the floors were dirty. We had to sweep, vacuum and mop the floors upon arrival. The last cabin was absolutely filthy. They were covered in dog hair and dirt. We had to sweep, vacuum and mop the floors. There was sand on the mattress protectors, hair in the tub, dirty cups in the cabinets, dirty and clogged coffee pot, the grill was not clean and the bathroom door would not latch. We spent hours upon our arrival cleaning, scrubbing and repairing. We took pictures and emailed Bill about the conditions of 2 of the 3 cabins. He did not believe us and said he had inspected and the cabins were clean ... "we must've dragged in the dirt when we arrived." However, the next day, he did call and apologize. He had not seen the pictures with the dog hair, etc. He did say that it was unacceptable and "what could he do to make us happy." After some thought, we decided a refund of the cleaning fees was appropriate since we had had to clean everything upon our arrival. After some back and forth, Bill agreed. However, he changed his mind because he said the cleaning fees had already been given to the cleaning company (the "cleaning company" was the owners of the property; not a professional cleaning company). He then stated that he would refund 1/2 the cleaning fees out of his own pocket and the owner would pay the other 1/2 because "vacations are supposed to be stress free." We told him we would leave the cabins broom cleaned. The last response we received was "I thought you were going to leave them cleaner than they were. I feel like you are taking advantage but it's not worth fighting over." We definitely left the cabins cleaner than they were! However, the point of the refund was because we had had to spend a great deal of our time cleaning UPON our arrival. We weren't requesting the refund because we would do the cleaning for the next guests! We had to do a major cleaning for our own week. Unfortunately, Bill did not live up to his agreement. Not only did we NOT receive any refund of our cleaning fees, Bill was rude in his responses to us. The whole situation was unacceptable and created stress for our family during the week."

"My family booked a rental house through Bill Jones Realty for the week of July 20-27, 2019. We called Bill Jones Realty and asked for houses available in the York area. He gave us four different options and we settled on a rental house located on Nubble Road, on Cape Neddick, in York ME. The listing described the house as a cottage. Bill, from Bill Jones Realty requested that the full payment of $3200 be overnighted or wired. We wired the money there immediately. When we arrived at the rental house, we found it to be unsuitable. I would also describe it as unsafe and unsanitary. Immediately, upon entering the house, we were hit with a bad odor. We noticed that there were mouse droppings all over the bed upstairs as well as the floor. Outside, we discovered the stairs leading up to the deck were unsafe. The stairs themselves were attached to the deck by two strips of wood that were each split in two. The deck railing, which protects tenants from a 40-foot drop was a little higher than most people’s knees. It would be extremely dangerous to have children at this property. There was no mention of this before we booked the house. After seeing these glaring issues, it was evident we could not stay there. We called Bill Jones immediately and told him we were not satisfied and had expected something very different. Since we could not stay there, we asked for a refund. Bill informed us that it was too late, and that owners probably spent the money already. We asked him to try to get our money back from the owners and he said he would. We asked that he let us know either way. After three business days we have not heard back from him. As a Real Estate broker, Bill Jones receives a commission of 20%. At the very least, he could have refunded the commission. As a realtor, Bill Jones has failed to ensure, that we, the customer were delivered a decent product. Secondly, he neglected to warn us of the safety hazards. Finally, he failed to make a good-faith effort to return our money to us. Bill Jones does not seem to care about the rights of the renter. My family has been coming to York beach area for over 60 years and have never had such an unpleasant experience with a summer rental. I would strongly discourage anyone from doing business with Bill Jones Realty. There are plenty of other realtors in the area to choose from."