Pottery Barn 38 Steeple Street, Mashpee, MA 02649

"Loved this store. Beautiful decor and accessories - We found a coffee table we loved!"

"Will never purchase from PB again! Do not order online, terrible customer service! Ordered a dinning table online in April. Table arrived late with no base and a missing chair. The delivery team scratched my wood floors. Paid a ridiculous amount for delivery fee. A month later still no base or 4th chair. I was told by customer service that they are unable to transfer to a supervisor, the company stopped all phone calls to supervisors because they were receiving too many phone calls! I would return this table out of principal if I didn't think that would be even more painful!"

"Shopped online. Wife wanted to see dining set in person. Approached by staff asking to purchase in store to help "keep the doors open." Stated would provide estimate via email. Didn't receive. Emailed directly inquiring. No response. It has been 5 days."

"Ordered pillow cases online, got one pillow case from PB Mashpee location and the pillow case was in disgusting condition. it was pilling, dirty, linty, no tag and no plastic covering, and balled up inside the shipping bag. It never should have been shipped in this condition. The other pillow cases I ordered were new, flat, with tags, not dirty and inside individual plastic bags. Tried calling customer service several times without connecting to any reps, as the line was busy. Finally went to return item to PB in Lynnfield and the sales person was curt and unfriendly. There is no need to support businesses that don't care about customers. Will be closing out my PB credit account."

"If I could give it more than 5 stars for service, I would. Went to the store to get something I saw online. I wanted to send it as a gift. It could not be shipped from the main warehouse for some reason. The local store had what I wanted, but one part was broken. They searched their inventory for another but no luck. Then the sales woman (store mgr.?) began a search online to find a store somewhere that had it and would ship it. This involved calling various stores all over the country! Finally found one that would work, after about half an hour of nonstop searching. The woman in the other store sent a photo since each item was a little different. Both people were incredibly nice and accommodating. Super experience! Local store: Mashpee, Cape Cod. Other store: Avalon in Georgia."