Mattress Firm Back Bay

811 Boylston Street, Boston, MA 02116

"Really helpful staff. I went in on a couple of occasions and interacted with a few different folks, all of which were pretty knowledgeable, helpful, and not pushy. I was looking for a Tempurpedic mattress and they had every model on the showroom floor."

"From the minute I walked into the store. Mike greeted me and right away made me feel welcome. I had in mind what I wanted, but then after conversations and clarity on certain mattresses, we came to a great solution. There were lots of laughs and issues on the phone with credit, but I honestly had such a good time with Mike and his manager of the store and I’m very excited to get my mattress delivered.!!!"

"If you want the right mattress go find Luis! He went above and beyond to assist us in selecting the perfect mattress and securing us the greatest deal. He even dedicated his personal time to help us find the one we desired. I cannot emphasize enough how incredibly kind and helpful he was. This was, without a doubt, the most exceptional sales experience I have ever had."

"In store, great experience, Mark was professional, understood I genuinely needed a firm mattress. A few options, detailed explanation of the differences; pricing, materials, spring construction. Decided on the Lux Estate Firm, Stearns & Foster top of the range. My husband is double my weight with a prolapsed disc injury, this was the best mattress that even I could feel the support (104Ibs), comfortable, not rock hard! My reason for 4 stars is I purchased the warehouse option, saved $1000, can’t be returned! Delivery excellent, changed the day with short notice, completely professional! just disappointed the mattress itself seems to have “faulty” stitching, every notch had loose threads on one or both ends? It’s explained these mattresses are used & oblige hospital grade disinfection to be resold. I can’t imagine that someone who used this created “loose” or missing stitching! Would have preferred to be told up front if it was faulty!"

"I had a great experience with the team at the Back Bay Mattress Firm! We were on our way to another location but called and spoke to Mark and decided to go there instead since he was so helpful and knowledgeable over the phone. The team had so much patience and helped us with picking the right one to fit our needs. They also have a really great back to sale going on, I definitely recommend Mark, Mike and Fred!"