Patio and Flame

"This was our first time purchasing from Patio & Flame in hopes of supporting local business…and based on how terrible this experience was, this is also my first time writing a review. After going into the showroom in Exeter, we decided to purchase a brand new glider and paid the extra fee to have it delivered and assembled at our home. When delivery day came, we received an already assembled glider that is covered in dirt and mold and looks like it’s been sitting outside for years. When I called to ask where the new glider was (that we paid extra to have assembled), I was repeatedly brushed off and told they would make it right yet after multiple calls and conversations, no one ever came to replace it. We received no remedy to the situation and I was redirected to deal with their other location in Kittery who told me what I wanted to hear and never followed up. I’m incredibly disappointed with the bait and switch of seeing new products in Exeter that we chose to purchase new only to receive old, dirty used products from Kittery. Wish we spent our money elsewhere."

"We recently purchased a sectional for our new patio. Lots of options to choose from. Lane was very knowledgable of the products and helped us make a great selection."

"I cannot say enough good things about our experience at Patio and Flame!! Linda was amazing, so patient, knowledgeable, helpful and FUN! Come here before you go anywhere else!"

"Please don’t buy anything there! Check real reviews on YELP! These people use deceptive sales practices starting with Lane Chase. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. The couch was delivered today and it’s absolutely filthy and one piece looks like it was a returned item. Now I am being told by customer service and the so called store manager that there’s no refund possible at all. I have never in my life heard from any furniture store that something is not refundable. Their solution is to send a technician out to "assess" the couch a month after it was delivered. Overall a horrible company to deal with that does not stand behind their product."

"I walked in not knowing what i was looking for, except I knew that I needed a table for my summer house that fit 6 chairs. Laina showed me a bunch of different options and really took the time to explain everything. I honestly was clueless as to what I wanted. After working with me for a long time I finally found what I wanted which was a regular expansion teak table. The table had 6 Florida white chairs also. If you’re looking for any kind of patio furniture head over here and visit Patio and Flame ask for Laina!"