Rent-A-Center,

321 Ferry Street, Everett, MA 02149

"They help me out along the way always to tying to resolve my issues and answering my questions."

"Great experience excellent customer service , quick response"

"If I could give 0 stars I would. I have paid off one couch, and was renting another kitchen set until recently when I asked rent-a-center to pick it up because we had decided to move out of state and couldn’t take it with us. I spoke to three different individuals who assured me that I would not be charged again once my item was picked up, and sure enough I still was. I called the store to ask for a refund, and politely, yet assertively explained my frustration. This is when things took a nasty turn by the alleged manager, who’s last name I only caught to be Rosario. I asked him to email me stating that my card would not be charged again, and I had no longer authorized it for auto-pay. The individual became extremely argumentative, yelling over me stating that I never specifically told him about the situation so I shouldn’t be “coming at him.” Everytime I tried to tell him that my frustration was not with him, but with the customer service as a whole, and the employees lack of communication/ notes, he got louder and then even begun mocking me He told me to “call the 1800 number on him and see that they will do nothing” and “enjoy your trip” in a very sarcastic demeaning way. From someone that always made payments on time and returned my item in excellent condition, the service I received was undoubtedly poor to say the least, literally to the point of being verbally attacked and bullied. I hope someone from higher management does investigate this individual working at 10am on Saturday June 17th because they are hot-headed and can not lead their staff if this is their idea of professionalism."

"Best customer service with Kelly; she had been working so hard to get things together for me . It took her a while to find my orders and tried her best to bring it on time however I gave her some time to process the order. My orders should be here soon. Thanks to Kelly for the best customer service"

"They have the best crew. Manny And Shanelle were very helpful on getting my things delivered fast setting up autopay and very knowledgeable and consistent with communication. Thanks guys!"