Pottery Barn,

700 Market Street, Lynnfield, MA 01940

"My significant friend spent over $900 to receive the most horrendous, racially ludicrous customer service ever. DO NOT enable despicable behavior by ignorant people. PITIFUL!"

"Have had nothing but wonderful experiences at this Pottery Barn. I’m kind of shocked by some of these reviews. I have had both the most helpful and friendly sales associates and designers each time I have shopped at the store. They were also incredibly realistic about the timelines for shipping etc. One of the designers Kendra has been an amazing resource in helping to design two rooms in my house and even looking at pictures and FaceTiming us to ensure the sizing of things would fit correctly in our space. I am so happy with everything we have purchased and will absolutely be shopping with them again and getting Kendra’s help with whatever design questions I have."

"wish they had negative stars: This review not to the store but to customer service !! Do your self a favor and din't even bother !! Order a set on jun 24th 2022, delivery was suppose to be Oct 21st-2022, and got confirmation email by the time frame and everything is all set, canceled work moved the entire furniture in the room and nobody showed up !! Called to check on it, and somehow it was canceled with out any notification, Customer service hanged up the phone on me twice !! HORRIBLE ISN'T ENOUGH FOR THIS DISGUSTING EXPERIENCE !! NOW I'M LEFT WITH ANY EMPTY ROOM FOR MORE THAN A WEEK AND HAVE COMPANY COMMING FOWR THE WEEKEND!!"

"Horrible customer service. Walked in, 3 workers looked at us and walked away. Made eye contact with a worker a few times and she consistently kept an eye on us and never offered assistance. Too pretentious for their own good, absolutely would not recommend."

"Pottery Barn Lynnfield has friendly staff. Even if their stuff is overpriced, I enjoy stopping in at the Pottery Barn Lynnfield to help visualize some ideas."