Ethan Allen

"Very easy to work with. Also, i made a last minute purchase from the clearance room and they were able to include the items with the delivery of the item I had ordered, which was scheduled for the next day. Saved on a delivery fee. Very happy."

"Fran Karalli is our designer at Ethan Allen in Bedford. Before Ethan Allen moved from North Andover, where I live, I made many purchases through Fran. Therefore, when I needed a bookcase, I knew which one I wanted, and I called Fran in Bedford, NH and ordered it by phone. As usual Fran was knowledgeable and helpful. I told her what size bookcase I wanted and the shade of wood that I needed to match my Ethan Allen Bedroom set. The bookcase took quite a while, longer than expected, to arrive. Fran kept me posted regarding delays. But, the bookcase finally arrived, and it is perfect. I love it!! I am an avid reader...it is large enough to hold all my volumes. The two men who delivered the bookcase were excellent. They were careful, polite, helpful. As usual I received an excellent product and excellent service from Ethan Allen. Special thanks to Fran Karalli. She is the best!! Patricia McCarron"

"Excellent service - Allison, our designer, helped us better conceptualize what we wanted, and she found the perfect fabric to be the connecting theme of our design. Like Lebowski's rug, it really ties the room together. Having Allison render our rooms by the measurements she took and virtually place pieces of furniture we were considering was extremely helpful for me to visualize how pieces would or would not fit our vision. Overall, a very enjoyable process! Delivery was top notch, as well."

"We have been shopping at Ethan Allen for several years and have been extremely satisfied with the product quality and suggestions from the designers. In recent years, we have been working with Fran Karalli, formerly at the North Andover store and more recently from the Bedford, NH store. She listens well, extends herself to provide premier customer service, provides excellent suggestions. She strives for 100% customer satisfaction."

"Bedford,NH Ethan Allen We ordered a bed in the middle of July. We were told it would be delivered no later than the middle of September which was a long time anyway. That was due to covid and shipping delays. That was fine though. September came and went with no bed and no contact from Ethan Allen. The first week in October I called them and was told the bed was in their warehouse close by, but they we’re having issues with their delivery service. They didn’t know when I would get my bed. Later in October(almost November) when I still had not been contacted, I called again. They said the same thing. I asked to speak to a manager. They said they’d have the owner call me. I never got that call. A couple of days later a delivery organizer called to set up delivery in two days. I’ve bought from Ethan Allen before, but don’t intend to go back. The customer service was horrendous."