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Cardi's Furniture & Mattresses
1 Furniture Way, Swansea, Massachusetts, United States
About the Cardi's Furniture & Mattresses
Cardi's Furniture & Mattresses is a premier furniture and home goods store located at 1 Furniture Way in Swansea, Massachusetts. With a wide selection of high-quality furniture and mattresses, customers can find everything they need to furnish their home in style and comfort. From living room sets and bedroom furniture to dining room tables and home decor, Cardi's offers a vast array of options to suit any taste and budget. With a commitment to customer satisfaction and exceptional service, Cardi's Furniture & Mattresses is a go-to destination for all your home furnishing needs.
Photos of Cardi's Furniture & Mattresses
1 Furniture Way, Swansea, MA 02777, United States
Opening hours of Cardi's Furniture & Mattresses
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of Cardi's Furniture & Mattresses
"Aaron Coutu in Swansea went way above and beyond to not only sell us some great furniture but took the extra time to make sure what we chose would fit into our design AND budget! No crazy pressure or games. Highly recommended for all your home decor needs!"
"Recliner sofa and love seat purchased in August....delivered in October wrong. Came manual, paid for power. Reordered and got delivered Jan 11, still not correct. Want us to wait until Feb 8 for somebody to come out to repair. Not one offer of any concessions from Cardis. Full payment in August, mid January still not correct. HORRENDOUS customer service. Next move is to have them take the furniture back for a full refund. I have no issue giving Jordan's Furniture my money. ***EDIT*** Cardi's did come through and repair the 2 pieces. There were parts that weren't installed. Not sure if that was the factory or the warehouse. Regardless, the repairs were made in a more timely manner than originally scheduled."
"In June, my wife and I excitedly purchased a sofa from Cardi’s, anticipating its arrival in our home by October. However, our enthusiasm turned into frustration as the delivery date was rescheduled three times, each instance pushing it further into the future. When inquiring about the delays, the salesperson nonchalantly mentioned waiting for a full container from California before shipping. Upon finally receiving the sofa in October, the delivery experience was far from satisfactory. The delivery personnel exhibited disrespect by attempting to disassemble our side Glassdoor unnecessarily. Despite my instructions, the delivery person persisted in removing screws from the door, only complying when I insisted they be put back. Unfortunately, during this process, our outside light sustained damage. To our dismay, the sofa delivered did not match the one we had initially purchased; it had round arms instead of the flat arms we desired. Seeking resolution, I visited Cardi’s showroom in Swansea to discuss the mistake with management. The head of sales assured me that they would rectify the situation, inviting me to come down anytime for assistance. However, when I returned to the showroom, the sales manager, who initially promised to help, left us to assist another customer without addressing our concerns. To make matters worse, he shushed us like children when we attempted to get his attention. The unprofessional conduct left a sour impression. Feeling trapped due to the inability to purchase the desired sofa with flat arms, as the business severed ties with that particular supplier, we opted for a refund. Despite assurances from the sales manager that we would be taken care of, we received no discount on the replacement sofa and ended up paying more than the online price. The saga continued as the delivery of the new sofa was delayed from the original promised time and eventually arrived in the first week of the new year. Instructing the delivery workers to follow specific directions for the delivery, I even had to cut down Christmas lights to clear their path. Unfortunately, in the process, I sustained a severe cut to my thumb, necessitating a trip to the ER. Throughout this ordeal, we continued paying for the sofa from June until the day the replacement was delivered. While Cardi’s allowed us to use the original sofa temporarily, the overall experience tarnished our perception of the once-respected family business known for quality furniture and excellent customer service. Despite Cardi’s historical commitment to community values and aiding organizations in need, our recent interactions have revealed a stark shift. The once-prized customer service seems to be a thing of the past, and our attempts to reach upper management for the past two weeks have gone unanswered. Cardi’s, once a symbol of quality and community values, now appears to prioritize profit, treating customers as mere numbers with little regard for post-sale communication or support. Buyer beware, as the Cardi’s of today lacks the values that once made it a trusted and respected furniture retailer."
"I was so impressed with the service we had received today. The general manager was fantastic and so personable. We found the perfect couch for a great warranty and price. I would totally recommend anyone to get their home furniture here! Thank you to Anthony who was also our sales person!"
"Would give ZERO STARS if it was an option!! Do NOT buy anything from this company. The telephone customer service is trash and will give you an attitude. Spent $3000 on a couch here, the couch was defective from day 1, parts no longer available because the manufacture went out of business and they say store credit only towards another couch. We looked over inventory and couldn’t find anything we wanted and they said too bad no other options. They are refusing to give us a refund so now we have to settle for a couch we don’t want or a couch that’s broken. Imagine that?! I think not. I asked them to do the right thing or I am going to have to file a dispute with credit card company or small claims and they laughed on the phone and said that I can’t do that. This is how they treat a family with a newborn. Now we have to burn up more time chasing them down for our money on top of not only delivering the couch back to them but replacing the couch tying up more of our money until their hand is forced legally. Sales people we bought from were very nice and store manager we bought from even agreed this isn’t right but when it comes to the upper management in this location who just stare at profit margins all day, they do not care about you. Take your money elsewhere."
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