Pioneer Property Management

"Try and avoid buying or moving to anywhere that they manage. I was actually told my roof " is supposed to leak at the seams of the plywood... When roofs are installed with paper under your shingles as well as ice and water for the first 3 courses of shingles too keep water out of your house ,not allow it in but the gentleman running pioneer has no knowledge of construction and or the job of a roof and will blatantly lie about every code violation. keep reporting Roy to BBB every year eventually he will have to pay someone for putting lives in danger by ignoring building codes and we all live with the proof as well as the damage from his gross negligence"

"This is a joke of a property management company. Our apartment/condo and two others have been without water for going on 48 hours. Understandably, over the weekend a plumber couldn't make it out. But it should have been prioritized first thing today. Us, and the other tenants have called several times today, and have been told that a plumber would be out by 4:00. It is now almost 7:00 and the plumber still hasn't arrived. It is at no fault of our landlord that we do not have water. It is illegal to leave tenants without running water. We have no way to wash our hands, or even flush the toilet. And no other remedies, such as a hotel for the night, have been offered."

"Roy is openly engaging in fraud against everyone in Bruce Hollow. He routinely charged between 30-50% more for work done by his own company verses outside vendors. When confronted with this fact we were told "he doesn't care" and if i don't like it we can move. Our fees have nearly doubled since he was awarded a contract against the will of the residents."

"Terrible. Moved in to a yard full of trash and bugs inside the house. Fixed up the yard, asked twice for screens (never happened), was told we kept the property immaculate at our 90 day inspection. A woodstove was advertised in the rental listing. Come fall, we find out we aren't allowed to use it (after confirning more than once that we could and all it needed was a cleaning). Took 2 months for them to fix it, during which time we had to use electric heat. While they credited us for part of our electric bills, the amount of time lost from taking days off work for useless "cleaning" visits and installs was not. We are told our gutters were being cleaned the next day. We come home to white chemicals spread all over our roof and sidewalks. I call them and ask what it is, as our cat (which they knew about) was on our awning rolling in it. They "don't know". They call me back and unapologetically state it is a moss killer and is toxic to animals. "Better take your cat to the vet", they said. Fast forward 9 months to our move out date. We were charged $600 to replace blinds that were not broken and for "cleaning". Scumbags. Do not rent from this company."

"Property managers in general are horrible people but this company is the absolute worst. We continue to pay out with zero services rendered. As others have stated, they make up BS work that they use their completely untrained guys to do at a rate of double a professional contractor. When all of their shady "repairs" break, they charge us again. I am preparing criminal charges against them and recommend anyone stuck with them to do the same."