Brooks Brothers

"I've usually received good service in this store, but today while shopping in store, I needed to use the restroom and saw they had a door open leading to what looked like a public restroom. I started walking towards it and a staff member aggressively shooed me away. She said they no longer had a restroom available to the public since COVID, which I understand, but I think it's reasonable to assume a propped open door leading to what looks like a public restroom... is a public restroom. She essentially shamed me loudly in front of the entire store. I was so embarrassed that I left immediately. The attitude was completely unwarranted. Please close the door leading to your public restrooms if you don't want people to use them. Needless to say, I won't be shopping here anymore."

"I have been a customer of Brooks Brothers for over 30 years…and the North Shore Mall store for many years. I am so very disappointed with the service and knowledge of the current sales staff in this store. I purchased shirts in a specific size, only to find out when I arrived home, that a random size was placed in my bag by the sales associate who was rushing and not pleased that I arrived too close to closing time. I had to pay Brooks Brothers $20 to ship the correct size to my home. In the future, I plan to travel to the Chestnut Hill store to shop, even though it is well over an hour from my home."

"Nice service but not a huge selection at this location. They didn't have any double breasted coats, nor vests."

"The lady who helped me was very nice and helpful, although I forget her name. She even told me not buy their hankerchief because it wasn’t worth and to go get a cheap one at macys. If you need a suit this place is great option if you can afford it."

"Last week, I visited brooks brothers in the Northshore mall in Peabody, Ma on Saturday of December 3, 2022, and was greeted by a racist employee. I came in the store to pick an item that I had ordered online. I asked the employee behind counter if I could go into the fitting room so I could make sure it was the correct size I was looking for. She said yes and I proceeded to go into the fitting room. As I tried on the item, I heard the employee call my name and asked if everything was fine. This shocked me because as an employee you’re suppose to leave a customer at his or hers own comfort during the process of trying something out, especially in the fitting room. As I left the fitting room, I went to check some of the other items that I was interested in. While doing this I had my bag in my hand that contained the item I had ordered online and some other personal items. As I was looking around for more items to buy the employee came and asked me if she could place my bag behind the counter. I took immediate offence to this. As an African American she thought that I would steal some items within the store. She acted very unprofessional and racist towards me in these events and I will never ever come back and deal with this kind of racism."