Brooks Brothers

"Rude customer service. When my bf tried on a blue suit which I was very satisfied, we were discussing about buying it, a salesman came out and asked us if we don’t need these clothes he will sell to someone else. We were a little bit annoyed about his tone and attitude so we immediately put down these clothes and left the shop. Yes, we tried 4 suits as we wanted to figure out the true size, but this is not the reason you treated us not nicely."

"Connie and Silva at Brooks Brothers in Chestnut Hill Mall truly exemplify professionalism, showcasing impeccable attention to detail, style, and an unwavering commitment to the customer experience. Having been a loyal Brooks customer for over 15 years, their exceptional service during the bustling rush before New Year's stood out remarkably. Amidst the chaos, these two partners seamlessly managed various customer situations, going above and beyond. Connie and Silva took the extra mile, diligently searching online for styles and ensuring customer delight. Brooks Brothers' quality is not what it once stood for but its customer service remains outstanding and with dedicated professionals like Colleen and Silva, my loyalty is only strengthened."

"Tatyana G. is incredible and her service impeccable. She came in on her first day off after many days of work – – insisted on coming in – – so that I could have last minute, unanticipated alterations before my wedding. She is talented and reliable and works selflessly to provide for patrons of this location. Bravo! Thank you so much!"

"I know BB was in bankruptcy but why are they responding by offering so little to women? They used to have the best button-down and elegant t-shirt selection so that you could revitalize your suits every season. And the sweaters, nothing was so perfect for a casual yet prim look at work. Now, the color choice and designs are so spare, I've found nothing. I've checked the web site several times over the past year year before going into the store and so far in the past 12 months have seen nothing to bring me in. I even went to the outlet in Assembly Row hoping there would be something you wouldn't see online and found nothing. I've switched to Foxcroft for non-irons."

"Connie and Mike too care of us. Connie suggested that we brought our son in to try the suits rather than buying them online. She was right. Mike fitted our son and it was perfect. The service here was second to none. We bought 2 suits and applied for Brooks Brothers credit card. It's like buy one get one free!"