Lilly Pulitzer

"NO COSTUMER SERVICE AND THEY JUST DONT CARE! THINK WELL BEFORE BUYING FROM THEM!"

"I love the Lilly Pulitzer brand. Have so many dresses. HOWEVER, their customer service is HORRIBLE. While there is a number posted, you can't get through. You get cut off with a message encouraging you to write an email, no one answers for days. They have a chat bot, forget about getting anywhere with that. I wanted to "exchange" a dress I bought . . . but I guess there is no way to do that. I have to RETURN and then rebuy. I would think if I am spending over $200 on one item, I could get a live person to talk with. So so disappointed."

"This is one of the best stores I have visited. They were very helpfual and very polite. If I did not see what I wanted on the floor, they went to the back to look fir it or they went online to see if it was available. They also sent all if my items back to Florida for me, free of charge and I really appreciated that, because my suitcase was already over the weight limit. Lol! Thanks again and I will be back!"

"Lilly is sadly going down hill in quality. I used to love buying stuff from them and admit I have bought a lot in the past, but lately it’s all cheap fabric from China. Since the stuff was on sale and they wouldn’t accept returns, I tried to reuse the fabric to make stuff (masks) and resell, and their general counsel came down hard on me for reusing the fabric I paid for. Unfortunately it’s now trash. Very sad."

"Love Lily Pulitzer and have been to many of their stores and have always had very positive experiences; however, the Newbury Street Boston location has awful customer service. I think you actually have to try to be that rude to customers / people in general."