Xfinity Store by Comcast 219 Daniel Webster Highway, Nashua, NH 03060

"The in store service is very good and they take the time to explain things til you understand it but the phone service is very frustrating"

"Made an attempt to pre-order a S24 Ultra after talking with an online chat associate about picking it up in a store, which the chat associate said would be possible if it’s ordered in store. Today 1/21/2024, I went in and the lady I spoke with said it needed to be shipped to the service address. I tried to explain to her that I am unable to receive packages at my “service address” and wanted to provide my legal mailing address/shipping address. She said that’s not possible. She also said it’s not possible to pick up pre orders at the store. I asked if there was anything they could do to make it work and she said no. Because of this, I’m going to have to explore other options for mobile service. Just another way Comcast/xfinity to prove that they don’t have good customer service."

"Customer Service is terrible. Trying to get a hold of a representative is like trying to get a hold of the President."

"Im here in a queu since more than 40 minuts for my turn to talk for just 3-5 minuts. Im still waiting. Their staff is too slow. They dont even care about the cutomers who are waiting for next. Its happening with me for second time. Pathetic service"

"Would also give zero stars if possible. Billing called us to say that they had not received a payment even when we provided them with the check number and date of payment. So we canceled the check (which cost us $30.00), paid with a bedit card but because it was so close to the next billing cycle, they applied it to the next month, when we got our next bill, it was 8 dollars and some change which sounds great, but...the next statement was $454.00. I am bringing all of their equipment back today, have another internet carrier for $60.00 a month and will stream all my programs. Goodbye Xfinity."