On Call International 11 Manor Parkway, Salem, NH 03079

"I recently broke my ankle while traveling for work in Manila the Philippines. Every member of staff at OnCall that I talked to was absolutely wonderful from those manning the lines generally to the Medical Advisor. They were sympathetic and caring and tried to make the process as easy as possible for me. They made arrangements for my flight home and communicated clearly throughout the whole process. When initially calling I was steeling myself for a battle based on other experiences with other companies of this type, but the whole thing from beginning to end was easy and supportive. My experience would have been significantly worse if OnCall had not been as wonderful as they were. I would thoroughly recommend their services to others and am very grateful for everyone at OnCall who helped me."

"We used this service when I broke my knee in Cabo San lucas Mexico. They sent out their nurse (Gary) who did a fantastic job for us. He was extremely professional and made our trip very smoth geting back home. The company paid for all the expenses and we flew business class. Could not have done this without them. Will definitely keep this service it was a life saver."

"My father used this service to get from Palm Desert CA. to Medford OR. My dad was in a care home and needed to get back to his home in Oregon. The assigned representatives (Rose) and the travel nurse were outstanding. Be familiar with the proper required paper work before you start. The Doctors office had to be walked through each page so it was filled out properly. Once he was cleared to travel, the nurse was fantastic and it was a first class drive and flight. My dad had nothing but positive things to say!! Thank you!!"

"On May 6, my husband was traveling alone in Michigan to visit family and friends. I was at home in Florida. He fell and fractured his hip requiring surgery the following day. I called On Call and was assigned a case number that same evening. During his surgery and follow up, I was updated by On Call and Dr Knicely of Covenant Hospital until his release from the hospital on May 11. He had to see the surgeon on May 14 for a follow up to the surgery. After that, On Call got the necessary clearance for him to be flown back to Florida with a nurse. He was picked up at the house where he was staying and brought to our door, accompanied with a very capable flight nurse. What a wonderful outcome for his accident. ON CALL INTERNATIONAL did everything they said they would do. I highly recommend their service and will continue our membership. Gwen Pahl, Lake Placid, Florida"

"Absolutely terrible customer service, unable to perform the simplest of tasks required of a travel insurance company. I have been trying to arrange a flight home for my mother in law that broke her wrist while on vacation in Cancun through this company for over 2 days. I have continually been transferred around, put on hold, and ignored. After being given the run around for two days asked for a supervisor and was told that I could expect a call back after they had reviewed our case. Not given any time frame for a call back and to be honest they have been rude and disrespectful throughout the entire process. Please for your own sake find a different travel insurance company. Amanda Devlin, Ashley Nault, you are absolutely terrible at your jobs."