Verizon 2 Gurnet Road Cook'S Corner, Brunswick, ME 04011

"Went to the Verizon store today and was helped by a guy named Maynard. Was super helpful, and made our visit extremely easy. He addressed all of our questions and helped us switch accounts and start a new line. Very friendly!"

"Went to the Brunswick location a few days ago and the lady with dark curly hair was horrible. She was snippy and nasty and her customer service skills are nonexistent. I can't believe she still has a job. In contrast, I went to the Augusta location a few weeks back and they were GREAT! If you have the option do NOT visit this store."

"If you need assistance, this is the Verizon store you want to go to. The store is efficiently run with short wait times. The staff is knowledgable, professional and pleasant. I had a particularly technically challenging issue that Ryan Ogden was able to assist me with."

"** filled out your contact form from your reply. Still have not received a call back** went in to get a phone issue resolved. nice staff manager she said i was eligible for free upgrade so i reluctantly agreed. computer ended up having issues but i was assured the free upgrade/trade in would be handled. next bill comes it isnt. i call in get verizon corporate. after an hour they said its handled. next bill, charges for a new phone are still there. call in again to corporate, after an hour they say it can only be resolved by going in. i make the hour drive and go in. work with a staff member. he said good to go should be reflected by next bill. it wasnt. now im on the west coast and when i call it cant be resolved and i cant reach a member of the floor sales team to be resolved as the only listed number defaults to corporate. im paying full price for a new phone i was eligible for a free trade in on. would have kept my old phone had i known. could one of you guys please call me???"

"Absolutely, horrid customer service. After standing at the front for several minutes, while staff was conserving among themselves, without so much as a hello. Was informed that they could not answer very basic questions without a photo ID. Have been with Verizon for years, they have all my information. They could very easily identify me if they wanted, and I have never had this issue with any other store. They usually send a verification text. Regardless my question did not involve sensitive information at all. Why can I call and by providing a few basic details about myself, get this information, but have to jump through all of these hoops in store. The supposed store manager Lisa was extremely rude and condescending and I will not be revisiting this store if this is the quality of service that they are going to put out. They are taking advantage of the lack of options up here in Maine, and the result from a customer service standpoint is abysmal. Would not recommend at all."