Dr. Kathryn L. Horutz, DMD 173 Ocean Avenue, Portland, ME 04103

"Customers for 15 years, Horutz sent me to collections and BANNED me and my kids from her practice without warning for not being able to pay a surprise $200 bill that they led me to believe would be paid by insurance. Completely cold-blooded response when I tried to pay: "you have been dismissed as a patient," and "there is nothing we can do.""

"I had my first cleaning at Dr. Horutz' office in October and was so happy with how it went! I went back this week to get a chip in my front tooth fixed; Dr. Horutz fit me in last minute and did the most amazing job, I am so grateful! The office is beautiful and comfortable and all of the hygienists, assistants, and TC's are lovely. So glad to have found a wonderful dentist in Portland!"

"Dr. Horutz and her staff are wonderful. Very professional, extremely knowledgeable, and always compassionate and attentive when my husband or I are in the chair. I have been going to Dr. Horutz for about 10 years now and am lucky to have her as my dentist."

"I've been going to Dr Horutz for several years, and they have always had - and continue to have - amazing staff and wonder customer service. Please keep in mind that this is a tiny business and Dr Horutz is only one person - the only dentist at this office. There are so few dentists (and doctors) that are taking on new clients, that these businesses must be extraordinarily busy and overworked. They are thoughtful enough to provide 7am appointments (meaning they probably arrive at the office by 6am or earlier to get set up for the day). Every interaction I have ever had with Dr Horutz (and all of the wonderful dental hygienists) has been pleasant, thorough, and honestly, she's just hysterical. I love going there, which I realize is something that's perhaps unusual to say about your dentist appointment! But it's the truth."

"Used to be a great experience to get my teeth cleaned here but no more. I moved away for two years and returned last year and noticed that the front desk staff was now rude and inconsiderate. Heard from co-residents the place had gone down but decided to lean on my old experience. Add to boot that Dr. Horutz barely scanned my teeth before leaving and before I had had a full cleaning which I felt was odd, but I let go. Fast forward to today, a followup six month appointment I had rescheduled while on maternity leave, which took forever to get through because anytime you call the office the phone goes straight to voicemail. I called several times this afternoon between 12pm and 2:30pm, trying to find out if it was ok to bring my infant with me, or if I would need to have him watched. I called last at 2:30, thirty minutes before my appointment to ask again and to inform the office that I was driving and would be a few min late. I arrived at 3:12 at the desk for my 3:00 appointment, and was told the dentist had left for the day. There were three women at the desk, yet no one could answer the phone. I remarked I had called several times to alert them I was running late and to ask about the baby, and they replied, " well did you call during our lunch hour, 1-2?" I told them I last called at 2:30 and they stared at me with the stupid face as if they just magically missed my calls. As a healthcare provider myself, the fact that there are three women up there and calls are going to voicemail is ridiculous. And the fact that the dentist has "left for the day," when the last appointment is at 3:00 and there is a supposed ten minute grace period is absurd as well- try again. It's a shame because I thought she was a good dentist, but if all you are worried about is doing a quick job and skirting off before 15 min into the appointment, then you're not the dentist for me, especially when you should know the hectic lifestyles of your colleagues. I'll look for care elsewhere."