The Paper Store

"What happened to greeting guest? HI /HELLOOOO is not hard to say. If you’re going to pick and choose which customers you greet.. just quit your job :)"

"Always one stop shopping for cards, trinkets, shirts and garb for moms and wives. Friendly helpful staff and Covid screens for my protection!!"

"I don't usually take the time to write negative reviews but this time I'm not just going to write a review but I'll be contacting corporate. I go to the Paper Store on average of 3-5 x a month. I've never had bad experience in the store..quite the opposite. The people that work there are usually friendly enough. On Saturday i went in and there were 2 girls that I'd never seen before so i assume they're new. I didn't get their names but I'll go in tomorrow to get them so i can include them in my letter to corporate. They were both uninterested in their jobs, hadn't a clue what customer service means and as rude as it gets. I won't be going back in as long as they are there. If i don't hear back from the company then i can assume they sanction that type of service. There was an incident but it's too long to write about. As i said at the start of this post i usually only take the time to write good reviews so for me to be this po'd i can assure you, the reader, it was terrible "customer service"."

"Just like a Hallmark Store. So many cute things. Pocketbooks, caps, the long lost art of stationary, key chains, .........good customer service. A bit expensive for me. Sales are nice. Can't stop at the mall without going in for a look see. Bought some beautiful cards there."

"Love the paper store. Very frequent shopper. the beverly location is always helpful and you don’t feel like you are a bother when you have questions but swampscott is closer and not as welcoming/ helpful. I am always able to find gifts for any occasion and at great prices. How ever I am completely shocked that you are unable to return an item (clothing) and swap it out for the same brand and same size but just another design."