Starbucks

"The drinks are ok at this location, but something's gotta be done about their time. It has happened on several occasions, we wait for 15-20 minutes for 1 or 2 drinks while 10 online orders are being made, yet we are the only guests in the store."

"Came to this Starbucks after placing a mobile order which I was charged for my order. The order was not visible in the app but the card was reloaded and the amount for my order was taken out. The manager was called over and with an extreme attitude told me I needed to call the 1-800 number as there was nothing she could do for me. I said “ok that’s fine” and continued to place my order. The manager snapped her head back and said in a demeaning aggressive tone “I don’t know what you want there is nothing I can do for you” and had an awful look on her face. This reaction was unwarranted as I had accepted and understood there was nothing she could do and continued to place an order. Overall, very poor customer service. So disappointing to see this manager have such an extreme emotional reaction and responded in such a negative manner to something so minute. Especially in front of her colleagues and a store full of customers. Terrible experience- this manager needs training and therapy. Do better!"

"Awful experience. constantly the same story with this place. Ordered via app and it misleadingly says 6 minutes. 25 minutes later two of the four drinks are ready and no food. At least 30 people waiting and a number of drinks unattended."

"Great friendly staff who always seem to remember my order. Unfortunately, the new parking lot stinks....spaces are too tight and configuration is awkward. I forsee early morning fender benders during the height of the morning rush"

"Shut the mobile order function off if you are running 45+ mins behind. According to baristas, they are "not allowed" to do so. I just patiently waited an hour for a hot drink to be served a cold drink instead. Plenty of stores turn the mobile order feature off when they get too busy. Management needs to evaluate their priorities."